What are the responsibilities and job description for the Guest Service Supervisor position at Kalahari Resorts & Conventions?
At Kalahari Resorts & Conventions, we don't just create vacations—we craft unforgettable experiences. Home to America's Largest Indoor Waterparks, our African-inspired resorts offer world-class dining, luxurious spas, thrilling entertainment, and cutting-edge convention centers that redefine hospitality.
But we're more than a resort. As a family-owned company, our Promise is simple: Lead with Love. This means caring deeply for our guests, associates, and communities—treating people like family, giving back generously, and creating spaces where everyone feels valued.
Through our partnership with charity: water, we're also committed to bringing clean water to one million people in Africa.
Guest Services Supervisor - 2nd & 3rd Shift
Kalahari Resorts & Conventions is seeking a Guest Services Supervisor. In this role, you will be responsible for assisting the front office management team while providing courteous and efficient service to all guests.
As part of our leadership team, you'll embody our Promise to Lead with Love—guiding, supporting, and inspiring associates while delivering extraordinary guest experiences. You'll be a resource for the many questions our quest may have and ensure customer satisfaction prior to arrival and through their stay.
This is an hourly wage role
Key Responsibilities
- Make independent decisions while maintaining strong ethical standards consistent with company policy, rules and the ability to maintain confidential information
- Fully comprehend and operate all relevant aspects of the Front Desk computer system.
- Be able to complete and ensure that a proper bucket check, room rate verification report, and housekeeping report have been accurately done and filed as well as daily front office checklists.
- Establish and maintain good communications and teamwork with fellow associates and other departments within the resort.
What We're Looking For
- 2 to 3 years progressive experience in a hotel, resort, or related field
- A leadership style rooted in collaboration, respect, and service to others.
A Sampling of Our Benefits
Our team enjoys a comprehensive benefits package, including:
- Career growth opportunities with promotion from within
- 401(k) matching, paid time off, and holiday compensation
- Health, dental, and vision coverage for full-time associates
- Employee appreciation events, discounts, and perks at all resorts
- Education assistance programs to help advance your career
Be Part of Something Extraordinary
At Kalahari, we believe the best leaders Lead with Love—because love builds trust, inspires growth, and creates experiences that last a lifetime. That's why we're proud to be recognized by Forbes as one of America's Best Midsize Employers, America's Best Employers for Women, and by USA TODAY as the #1 Best Indoor Water Park.
Benefits:
Employee Discounts, Job Training