Future Opening Opportunity - Waterpark Front Desk Associate

***Interviews starting in September with a projected October starting date***

Help Deliver the Kalahari Experience  

At Kalahari Resorts & Conventions, we don’t just create vacations—we craft unforgettable experiences. Home to America’s Largest Indoor Waterparks, our African-inspired resorts offer world-class dining, luxurious spas, thrilling entertainment, and cutting-edge convention centers that redefine hospitality.  

But we’re more than a resort. As a family-owned company, our Promise is simple: Lead with Love. This means caring deeply for our guests, associates, and communities—treating people like family, giving back generously, and creating spaces where everyone feels valued.  

Through our partnership with charity: water, we’re also committed to bringing clean water to one million people in Africa.  

Waterpark Front Desk Associate

Kalahari Resorts & Conventions is seeking a Waterpark Front Desk Associate. In this role, you are responsible for maintaining the monetary funds of the waterpark fees, preparing reliable daily financial information, assisting guests, and processing them (indoors and outdoors) as well as Treetop Play areas, and communicating all omissions and deviations to appropriate management.

As part of our team, you’ll embody our Promise to Lead with Love—guiding, supporting, and inspiring associates while delivering extraordinary guest experiences. Your professionalism and helpful attitude will set the tone for a positive overall impression of the Kalahari.

Key Responsibilities  

• Ensure that all guests feel welcome and are given responsive, friendly, and courteous service at all times.
• Follow correct credit handling procedures; process orders by recording orders and computing bills.
• Be able to perform credit card and room charge transactions
• Work outdoors during the season our outdoor waterpark is open.
• Assist with ongoing projects, additional job duties as assigned through managers.

What We’re Looking For  

• Good verbal communication and interpersonal skills are a must.
• At least one year of experience in similar guest-facing or service‑oriented industries is preferred but not required.
• Must be able to work well in stressful situations.
• Must be able to work and be flexible with all shifts, weekends, and holidays.
• Must be able to occasionally lift and/or move up to 10 pounds, frequently lift and/or move up to 40 pounds when moving towel carts.
• Must be computer-savvy and eager to provide excellent service to guests.

A Sampling of Our Benefits  

Our team enjoys a comprehensive benefits package, including:  

• Career growth opportunities with promotion from within  

• 401(k) matching, paid time off, and holiday compensation  

• Health, dental, and vision coverage for full-time associates  

• Employee appreciation events, discounts, and perks at all resorts  

• Education assistance programs to help advance your career  

Be Part of Something Extraordinary  

At Kalahari, we believe the best leaders Lead with Love—because love builds trust, inspires growth, and creates experiences that last a lifetime. That’s why we’re proud to be recognized by Forbes as one of America’s Best Midsize Employers, America’s Best Employers for Women, and by USA TODAY as the #1 Best Indoor Water Park.  

Here, careers thrive, innovation is encouraged, and every day brings new opportunities to create meaningful moments. Whether you’re delivering guest service, crafting memorable meals, or leading a team, your work makes a real impact.  

| Wisconsin Dells, WI | Sandusky, OH | Pocono Manor, PA | Round Rock, TX | Spotsylvania County, VA |  

Kalahari Resorts & Conventions is an Equal Opportunity Employer.