What are the responsibilities and job description for the Front Desk Agent position at Kalahari Resorts & Conventions?
Help Deliver the Kalahari Experience
At Kalahari Resorts & Conventions, we don’t just create vacations—we craft unforgettable experiences. Home to America’s Largest Indoor Waterparks, our African-inspired resorts offer world-class dining, luxurious spas, thrilling entertainment, and cutting-edge convention centers that redefine hospitality.
But we’re more than a resort. As a family-owned company, our Promise is simple: Lead with Love. This means caring deeply for our guests, associates, and communities—treating people like family, giving back generously, and creating spaces where everyone feels valued.
Through our partnership with charity: water, we’re also committed to bringing clean water to one million people in Africa.
Front Desk Agent
Kalahari Resorts & Conventions is seeking a Front Desk Agent. In this role, you will be responsible for providing attentive, courteous, and efficient service to all guests; during check-in throughout their stay, and at checkout, while maximizing room revenue and occupancy.
As part of our leadership team, you’ll embody our Promise to Lead with Love—guiding, supporting, and inspiring associates while delivering extraordinary guest experiences. You’ll be the first point of contact for guests, setting the tone for their stay by providing friendly, efficient check-in and check-out experiences while addressing needs with professionalism and care. You’ll also support associates by maintaining clear communication and teamwork to ensure smooth daily operations.
Pay Rate: $14/hour
Key Responsibilities
- Approach all encounters with guests and associates in a friendly, service-oriented manner.
- Ensure that all guests are checked in/out in a friendly, efficient, courteous and confidential manner based on resort standards.
- Greet and welcome all guests approaching the Front Desk in accordance with Kalahari Resort standards.
- Perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
- Fully comprehend and operate all relevant aspects of the Front Desk computer system, copiers, fax machines and other office equipment.
What We’re Looking For
- College courses in hotel/motel management are helpful.
- Previous hospitality or related experience helpful.
- Computer experience required.
A Sampling of Our Benefits
Our team enjoys a comprehensive benefits package, including:
- Career growth opportunities with promotion from within
- 401(k) matching, paid time off, and holiday compensation
- Health, dental, and vision coverage for full-time associates
- Employee appreciation events, discounts, and perks at all resorts
- Education assistance programs to help advance your career
Be Part of Something Extraordinary
At Kalahari, we believe the best leaders Lead with Love—because love builds trust, inspires growth, and creates experiences that last a lifetime. That’s why we’re proud to be recognized by Forbes as one of America’s Best Midsize Employers, America’s Best Employers for Women, and by USA TODAY as the #1 Best Indoor Water Park.
Here, careers thrive, innovation is encouraged, and every day brings new opportunities to create meaningful moments. Whether you’re delivering guest service, crafting memorable meals, or leading a team, your work makes a real impact.
| Wisconsin Dells, WI | Sandusky, OH | Pocono Manor, PA | Round Rock, TX | Spotsylvania County, VA |
Kalahari Resorts & Conventions is an Equal Opportunity Employer.
Salary : $14