What are the responsibilities and job description for the Convention Services Manager position at Kalahari Resorts & Conventions?
Welcome to the Kalahari Experience
At Kalahari Resorts & Conventions, we don’t just create vacations—we craft unforgettable experiences. Home to America’s Largest Indoor Waterparks, our African-inspired resorts offer world-class dining, luxurious spas, thrilling entertainment, and cutting-edge convention centers that redefine hospitality.
But we’re more than a resort. As a major employer, we provide thousands of jobs and career growth opportunities while delivering exceptional service. Our associates take care of millions of guests each year, making every visit special.
Beyond our walls, we’re making a difference. Through our partnership with charity: water, we’re committed to bringing clean water to one million people in Africa.
Convention Services Manager
Kalahari Resorts & Conventions is seeking a Convention Services Manager. In this role, you’ll service assigned groups and special events, preparing both types for successful event execution. In this role you will work closely with event planners by planning the details of their agenda, room set up and menu design. The key to being successful is to ensure that a “beyond expectations” experience is delivered. Additionally, you’ll handle bookings for one-day events, as well as prospect for certain social events. You will have the opportunity to optimize revenue goals by suggesting menu enhancements and other resort amenities that align with clients’ needs.
REQUIRED EXPERIENCE:
- Previous experience in a hotel/resort with event space of at least 20,000 sq. Ft. and heavy group volume is required.
- 2-5 years of catering manager/conference services manager or similar event planning experience.
- Experience detailing & managing large (1000 people), complex multi-day events with many moving parts.
- Experience with negotiating changes in complex programs.
- Skilled multi-tasker.
- Competency in Microsoft Word and Excel.
PREFERRED EXPERIENCE:
- Sales experience to up-sell food, beverage, and meeting room services.
Company Mission
We promise to deliver products and services beyond expectations.
Recruiting Vision
We understand that the individual is the most important element in the recruitment process. In mirroring the spirit of the brand, we promise authenticity, curiosity, honesty, and follow-through. Whether a current opening exists or not, relationship building is critical to the success of our company.
A Sampling of Our Benefits
- Our team enjoys a comprehensive and attractive benefits plan:
- Promotion from within
- Mental, Financial, Physical, Work/Life and Career wellness initiatives
- Educational opportunities
- Full and varied benefit package available for full-time associates
- 401(k) with company match
- Appreciation days, parties, and retention programs
- Paid time off and holiday pay
- Discounts and resort perks
Kalahari Resorts & Conventions frequently receives awards and accolades for taking care of its associates and our guests. Recognition includes Forbes America’s Best Midsize Employers, Condé Nast Traveler’s #1 World’s Coolest Indoor Waterparks, Best Family-Friendly Meeting Hotel and Resort in Smart Meeting’s Smart Stars Awards, Parents’ Magazine Kids’ Travel Award Winner and TripAdvisor’s Travelers’ Choice Awards.
Current locations include Wisconsin Dells, Wisconsin (2000), Sandusky, Ohio (2005), Pocono Manor, Pennsylvania (2015), Round Rock, Texas (2020), and Spotsylvania County, Virginia (2026).
Kalahari Resorts & Conventions is an equal opportunity employer.
