Claw Machine Arcade Store Manager – Kako Claw @ Fair Oaks Mall

Store Manager – Fair Oaks Mall Kako Claw
Location: Fair Oaks Mall (Fairfax, VA)

The Kako Claw Difference
At Kako Claw (pronounced Kah-koh, rhymes with taco), we’ve reimagined the claw machine experience. We aren’t a dimly lit, outdated arcade. We’re a premium, interactive retail concept built around fun, fairness, and human connection.

The Role: Join our Leadership Team
As the Store Manager at Fair Oaks Mall, you’ll lead the team and set the tone for the customer experience. You’ll be hands-on from the floor to operations, bringing our four Core Values—Customer Centricity, Teamwork and Support, Intentionality and Excellence, and Kindness and Inclusivity—to life every shift.

What You’ll Do:

• Lead the Experience: Engage with customers on the floor, celebrating wins, resolving friction, and ensuring an exceptional experience.
• Build and Develop the Team: Hire, onboard, coach, and train Associates. Help them grow confidence, skill, and accountability.
• Drive Operations: Manage inventory, review sales data and KPIs, and ensure smooth day-to-day operations.
• Represent the Brand: Maintain professional relationships with mall management and vendors.
• Support Promotions and Events: Assist with in-store events and social content, testing ideas and iterating quickly.

This is a hands-on leadership role and you’ll spend most of your time on the floor helping customers play, coaching Associates, and keeping energy high.

Who You Are:

• A Natural Leader: Experienced in leading teams in retail, hospitality, or customer-facing operations. You take ownership and drive results.
• Reliable and Present: You understand that the busiest and most critical times in our business are nights and weekends, and you are ready to lead from the front during those peak hours.
• A Team Player: Collaborates easily with upper management and your team, communicates clearly, and adapts without ego.
• People-Oriented: Thrives in high-traffic environments and genuinely enjoys helping people smile.
• Strategic and Hands-On: Can analyze inventory and sales data, but also jump in to help customers or troubleshoot machines.
• Growth-Oriented and Resilient: Seeks feedback, adapts as processes evolve, and turns challenges into opportunities.
• Flexible and Proactive: Energized by a fast-paced, start-up environment, taking initiative and focusing on solutions.

The Essentials:

• Full Availability Required: This leadership role requires open availability. You must be willing and able to work a rotating schedule that includes days, evenings, weekends (Fridays–Sundays), and holidays to meet the needs of the business.
• Physicality: Ability to move about the store for extended shifts (4–9 hours), lift/stock up to 40 lbs, and troubleshoot machines.
• Age Requirement: 18 years of age.
• Employment Status: Non-exempt, hourly position eligible for overtime.

How to Join the Team:
We value transparency and respect your time. Here’s what to expect:

• Virtual Interview: A video conversation with our Director of Operations and/or Regional Manager.
• Optional Follow-Up: Some candidates may be invited for a brief second conversation with our executive leadership team.
• Conditional Offer: Contingent upon background check and professional references.

Please note: To keep our team focused on creating great customer experiences, applicants should not call or email for updates. If it’s a match, we’ll reach out.

Learn more about Kako Claw’s mission, team, and the experiences we create by visiting our website at kakoclaw.com and exploring our store-specific socials at linktr.ee/kakoclaw. Checking out our online presence will give you a sense of the energy and fun you’ll be helping bring to life in-store!

Note: To be considered for this role, please complete all pre-screening questions during your application. Only candidates who submit responses will be reviewed.

Ready to Lead the Fun? Apply Today.

This job description does not constitute an employment contract. Employment with Kako Claw is at-will. Kako Claw is an Equal Opportunity Employer and committed to providing reasonable accommodations for qualified individuals with disabilities.

Job Type: Full-time

Pay: $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Flexible schedule

Application Question(s):

• Please answer the following questions thoughtfully—this helps us get to know you and your fit for Kako Claw. What excites you most about this role, and why?
• What do you know about Kako Claw, and what about our brand or culture appeals to you?
• Tell us a bit about yourself, including your professional background and any experiences that prepare you for this role.
• What’s something new you’ve learned recently for fun or personal growth, and why did you pursue it?
• Why do you think we should reach out to you for an interview?
• Share an achievement you’re proud of.
• This position requires full flexibility, including availability to work evenings, weekends, and holidays on a rotating basis. Are you able to meet this requirement?
• Are you at least 18-years-old?

Shift availability:

• Day Shift (Required)
• Night Shift (Required)

Ability to Commute:

• Fairfax, VA 22033 (Required)

Work Location: In person

Salary : $18