What are the responsibilities and job description for the Front Desk Agent position at Kaka'ako Condominium PH?
Overview
Full-time front desk concierge/customer service agents are needed for the swing-shift.
This shift starts at 3:00 p.m. and ends at 11:00 p.m.
Must be flexible as scheduling can change to fit staffing needs.
Must have flexible availability including working weekends in a luxury condominium to ensure the safety of residents and the building, as well as providing exceptional customer service while on duty. On-the-job training is provided to all motivated applicants.
PAY Scale at $18.00 - $24.00/hr. based on experience level. Pay scale elevates with past related experience.
Essential Job Duties:
Provide executive-level concierge customer service for our residents. Assist residents as required with their daily activities. Work as a team member to provide elite customer service while assisting residents and guests.
Execute the following tasks:
- Assist residents with parcel and food deliveries.
- Assist residents in making reservations for the amenities on the recreational deck by using the building's condo app.
- Check in residents and guests to their reserved amenities and inspect areas for cleanliness and signs of unauthorized use at the end of reservation.
- Report inappropriate activities or damage to the amenities.
- Assist residents with vendor deliveries and scheduled move-in and move-out appointments.
- Watch for irregularities such as fire hazards, leaking water pipes, lights left on, unlocked security doors, etc. and report incidents or problems to the appropriate supervisor.
- Investigate residents' complaints, incidents, and respond to emergency situations as required.
- Must be able to read, write, analyze, and interpret various internal and external documents and reports in English.
- Ability to communicate clearly and concisely in English to all fellow employees, residents, and guests.
- Perform all other related front desk and concierge service as assigned.
Benefits:
- Company IRA match up to 3%
- Paid Time Off benefits / 16 Paid Holidays
- Company paid medical/dental/vision offered for full-time employees
Qualifications
- Experience: One (1) year customer service experience in similar industry preferred. Willingness to learn and execute training requirements.
- Knowledge: Knowledgeable in basic security procedures, basic processing skills in Microsoft Word, Microsoft Outlook, and familiarity with the operations of multi-line phone systems. Good command of English (spoken and written). Customer service oriented.
- Education/Training: High school diploma or equivalent.
- Guard Card & First Aid Certification preferred but not required to get hired.
Pay: $18.00 - $24.00 per hour
Benefits:
- Health insurance
- Paid time off
- Retirement plan
Work Location: In person
Salary : $18 - $24