Safety & Compliance Claims Supervisor

Safety & Compliance Claims Supervisor

Kaiser Transport, Inc. Location: Janesville, WI Terminal (On-Site) Job Type: Full-Time | Salary (Exempt)

About Kaiser Transport

Kaiser Transport, Inc. is a leading open-deck LTL transportation company specializing in the movement of machinery, equipment, and commodities. We operate in a fast-paced, high-performance environment focused on operational excellence and customer service.

Position Overview

Kaiser Transport is seeking a Safety & Compliance Claims Supervisor to join our Safety & Compliance team. This role is responsible for managing the full lifecycle of freight, cargo, and related claims-from initial incident intake and documentation through investigation, resolution, and reporting.

Working under the direction of the Safety & Compliance Department Manager, this position plays a key role in protecting the company from financial risk, ensuring regulatory compliance, and maintaining strong customer relationships.

This is a hands-on, detail-driven role that requires strong organization, follow-through, and the ability to operate effectively in a fast-paced environment.

Key Responsibilities

Claims & Incident Management

· Manage daily incident intake and serve as the primary point of contact for incident reporting

· Investigate and evaluate freight, cargo, and related claims

· Gather documentation including statements, photos, and supporting evidence

· Work with other departments to determine cause, scope, and estimated value of loss or damage

· Track claims through resolution and ensure timely follow-up

Coordination & Communication

· Coordinate with drivers, internal teams, carriers, and insurance providers

· Communicate proactively with customers regarding claim status and updates

· Support resolution of liability issues and claim-related disputes

· Maintain professional relationships while facilitating efficient outcomes

Compliance & Administrative Support

· Support internal audits and ELD compliance activities

· Assist with workers' compensation claims administration and documentation

· Maintain accurate, audit-ready safety and compliance records

· Support vendor coordination and insurance-related functions

Reporting & Continuous Improvement

· Maintain claim logs and generate reports on claim activity and trends

· Identify process improvement opportunities and recommend enhancements

· Support the development and implementation of safety and compliance processes

Additional Responsibilities

· Participate in a rotating on-call schedule for after-hours and weekend incident support

· Ensure prompt, accurate, and professional communication across all interactions

Qualifications

Required Skills & Abilities

· Strong attention to detail with a high level of accuracy

· Excellent organizational and time management skills

· Strong communication skills (verbal and written)

· Ability to manage multiple priorities in a fast-paced environment

· Analytical thinking and problem-solving ability

· Ability to handle sensitive information with professionalism and confidentiality

· Proficiency in Microsoft Office (Excel, Word, Outlook)

Preferred Experience

· Experience in transportation, logistics, safety, or claims handling

· Familiarity with DOT, FMCSA, or regulatory compliance concepts

· Experience working with claims, insurance processes, or investigations

Education

· High School Diploma or GED required

· Bachelor's degree preferred (not required)

Work Environment

This position operates in a trucking terminal environment, including office, yard, and shop areas. Employees should be comfortable working in a high-traffic setting with exposure to noise, equipment, and varying weather conditions.

What Success Looks Like in This Role

· Claims are documented accurately and resolved efficiently

· Customers are consistently informed and satisfied with communication

· Compliance tasks are completed on time with no backlog

· Issues are identified early and escalated appropriately

· Nothing "falls through the cracks"

Why Join Kaiser Transport

· Fast-paced, operationally focused environment

· Direct impact on company performance and risk management

· Opportunity to grow within Safety, Compliance, and Operations

· Team-oriented culture with strong accountability

Equal Opportunity Employer

Kaiser Transport is an Equal Opportunity Employer and is committed to maintaining a workplace that is fair, respectful, and free from discrimination, harassment, and retaliation.

Safety & Compliance Claims Supervisor

Kaiser Transport, Inc. Location: Janesville, WI Terminal (On-Site) Job Type: Full-Time | Salary (Exempt)