Medical Office Assistant

Medical Office Assistants, under direct supervision, perform routine patient care, technical and supportive functions in a medical office or clinical setting. The MOA supports the philosophy and complies with the protocols, policies and procedures of the Organization and the assigned Medical Office Department.

• Upholds Kaiser Permanentes Policies and Procedures, Principles of Responsibilities and applicable state, federal and local laws.


• Representative Tasks: Perform routine patient care functions as prescribed by licensed health care providers following established clinical protocols, policies and procedures within their scope of education, training and responsibilities (see Addendum #1).


• Facilitate and organize the practice of their assigned physician(s) and/or other health care professional(s).


• Perform routine clerical functions as assigned (making appointments, chart management, telephone calls, etc.).


• Prepare and administer medications as directed by physician order in accordance with Kaiser Permanente guidelines.


• Assist medical personnel with procedures and/or diagnostic exams.


• Apply principles of aseptic technique and infection control as directed by the infection Control Manual.


• Establish and maintain system for patient test results and follow-up.


• Provide basic information and assistance to patients under the direction of the licensed personnel.


• Document pertinent patient information, nursing procedures and patient responses, following established guidelines and maintaining patient confidentiality.


• Perform other duties as directed.


• Patient/Care Procedures:


• Explain purpose and process of examinations, tests and medical procedures to patients, following established guidelines.


• Provide information to patients on general health and basic self care procedures.


• Instruct patients in use of home equipment, following established guidelines.


• Provide patient first aid as ordered by physician.


• Apply and remove dressings, as ordered by physician.


• Follow standard infection control procedures.


• Initiate emergency procedures (including basic CPR) and assists in emergency patient treatments.


• Lift patients.


• Observe patient vital signs; observe patients for bleeding.


• Perform inhalation therapy as ordered by physician; perform surgical preps.


• Prepare and position patients for procedures.


• Prepare patients for physical examinations.


• Rinse and clean instruments and equipment.


• Sterilize instruments and equipments.


• Identify equipment in need of repair.


• Maintain clean work area.


• Complete laboratory, radiology requisitions and specialized test forms.


• Notify appropriate personnel of abnormal lab test results.


• Answer member inquires.


• Observe patient condition for reactions during and after procedures.


• Remove sutures following established protocols.


• Respond to Code Blues.


• Take and record patient vital signs, height, weight, etc.


• Obtain specimens from patients (urine, stool, etc.)


• Perform finger sticks to obtain blood samples.


• Prepare specimens and specimens for lab analysis.


• Perform urine tests (tablet or dipstick.)


• Perform vision screening using Snellen chart.


• Perform routine diagnostic tests, following established protocols.


• Perform skin tests.


• Assist as member of surgical team.


• Assists physician in obtaining tissue specimens and biopsies.


• Assist with proctological procedures (i.e. sigmoidoscopies.)


• Restrain or support patients during procedures.


• Perform EKGs (electrocardiograms.)


• Assist patients with ambulation and exercises, following established protocols.


• Administer topical or aerosol medication as ordered.


• Administer medications as ordered.


• Transportation:


• Transport patients to/from designated areas.


• Route specimens to laboratory.


• Transport laboratory specimens, medical records, laboratory supplies and materials.


• Transport office supplies and materials, patient related supplies and materials.


• Transport equipment, and procedures trays.


• Administrative/Clerical/Record Keeping:


• Request charts/medical records.


• Collect data, patient surveys and questionnaires.


• Maintain inventory of patient education materials.


• Schedule, cancel and reschedule patient appointments.


• Initiate follow up appointments with patients.


• Check in patients/members.


• Prepare outgoing mail.


• Locate personnel by paging system or beeper.


• Provide patient information to family members, following patient confidentiality guidelines.


• Record and send Faxs.


• Screen patient calls and take messages for providers.


• Maintain department logs.


• Maintain and update user manuals.


• Monitor and maintain protocol manuals.


• Respond to requests for information.


• Order medical supplies and equipment.


• Receive, store and distribute materials and supplies.


• Replenish linen.


• Serve as resource to coworkers by answering procedure questions and assisting in problem solving.


• Participate in special projects and studies.


• Demonstrate safety procedures.


• Coordinate and monitor activities within the module.


• Participate in department meetings.


• Train and orient new staff to equipment, general duties and procedures, following established protocols.


• Maintain proficiency in clinical skills.


• Answer call lights.


• Answer telephones and take messages.


• Call in telephone prescriptions, following established protocols.


• Assume other activities and responsibilities from time to time as directed.

Qualifications:

• N/A

• Registered Medical Assistant or Certified Medical Assistant or completion of accredited Medical Assistant program.
• Injection Certificate required.

• Basic Life Support
   

• N/A

• 1-2 years of experience in medical assisting within the last 5 years preferred.
• Computer and typing skills preferred.

 

Notes:

• May work all depts in MOB (IM, FM, Peds, MM) any LOC in KC per operational needs, cover access and SAT rotation w/ assigned provider.

Salary : $24 - $27