What are the responsibilities and job description for the Lead RN Utilization Management position at Kaiser Permanente?
Job Summary:
Kaiser Permanente nurses are guided by an integrated nursing model that places patients and families in the center. The Lead RN coordinates activities of the interdisciplinary team and monitors departmental throughput to ensure the delivery of high quality, safe, effective, and efficient care. Serves as a subject matter expert and resource for clinical teams on departmental processes and workflows. Demonstrates sound decision-making and the ability to be self-directed. Manages patient assignments and changes in schedule, as needed. Addresses customer concerns or complaints in a timely manner and escalates to the manager, as needed.
Essential Responsibilities:
- Coordinates day-to-day patient care activities within the department and acts as a resource for the healthcare team, providers, and ancillary departments.
- Acts independently to manage multiple scheduling tasks and assignments.
- Evaluates emergency situations and leads the nursing response to clinical emergencies.
- Phishes the schedule daily (2-3 days in advance) for proactive planning.
- Conducts daily equipment checks and ensures that quality controls are completed.
- Continuous rounding within the department to ensure patient throughput and flow, assisting as needed.
- Ensures clear communication with the healthcare team, providers, and management team using multiple avenues, including email, teams chat, and huddles.
- Responds to inquiries from patients, providers, healthcare team, and internal/external customers and supports resolution.
- Participates in departmental Quality Assurance activities and supports compliance with regulatory procedures and standards.
- Serves as a preceptor, resource, and mentor for new members of the healthcare team and nursing students.
- Participates in departmental orientation, training, and competency validation of new staff (after completion of validator training).
- Provide at least one (1) training in-service each year.
- May perform other duties as assigned.
Basic Qualifications:
Experience
- Minimum two (2) years of current RN clinical experience.
- Minimum two (2) years of clinical experience in area of specialty.
Education
- Associates degree in nursing.
- High School Diploma or General Education Development (GED) required.
License, Certification, Registration
- Registered Professional Nurse License (Georgia) required at hire
- Basic Life Support required at hire
Additional Requirements:
- N/A
Preferred Qualifications:
- Specialty Certification at time of hire or within 1 (one) year.
- Bachelors (BSN) degree.