Systems Administrator IV, Imaging

This position is part of the Imaging department within the larger Clinical Ancillary Retail Technologies group in CDTS. Our mandate is to drive the deployment and support of Medical Imaging standard products (Applications) that meet the needs of our Clinical partners and KP Membership across the Enterprise. As a PACS administrator, this Senior-level position will provide clinician-facing and application lifecycle support for our Radiology PACS, Reporting, and ancillary Medical Imaging applications and technologies in the KP Northwest (Portland) market, and will provide senior-level (System Admin IV) technical expertise to junior members of the NW PACS administration team. The role supports the stability, availability, and performance of imaging systems and participates in regional and enterprise initiatives to deploy, upgrade, and transition imaging solutions. This position collaborates with clinical stakeholders, technical teams, and vendors, contributes to change management and documentation activities, and participates in an on-call support rotation. The team-s primary location is the Lake Oswego, OR area, with support provided to multiple clinical facilities across Oregon and southwest Washington, and the role includes some onsite presence as part of operational support. Relocation assistance is not available for this position.

Job Summary

This position assists technical and project team members to resolve system problems and application-specific issues. This role supports the stability, availability, and performance of enterprise systems and provides first and second level support for enterprise systems. This role also supports communications with product users and suppliers to share information, identify opportunities, resolve problems, prioritize customer requirements, and maintain continuous improvement through customer feedback. In addition, this position plans the implementation of hardware and software changes into environments and participates in and influences change management processes.

Essential Responsibilities

• Completes work assignments and supports business-specific projects by applying expertise in subject area; supporting the development of work plans to meet business priorities and deadlines; ensuring team follows all procedures and policies; coordinating and assigning resources to accomplish priorities and deadlines; collaborating cross-functionally to make effective business decisions; solving complex problems; escalating high priority issues or risks, as appropriate; and recognizing and capitalizing on improvement opportunities.
• Practices self-development and promotes learning in others by proactively providing information, resources, advice, and expertise with coworkers and customers; building relationships with cross-functional stakeholders; influencing others through technical explanations and examples; adapting to competing demands and new responsibilities; listening and responding to, seeking, and addressing performance feedback; providing feedback to others and managers; creating and executing plans to capitalize on strengths and develop weaknesses; supporting team collaboration; and adapting to and learning from change, difficulties, and feedback.
• Meets timelines to drive the delivery of appropriate, sustainable, and prompt solutions.
• Assists technical and project team members to resolve system problems and application-specific issues.
• Supports the stability, availability, and performance of enterprise systems (e.g., systems, applications, network, databases, storage, security) by performing complex systems analysis to identify problems, trends, and opportunities for improvement.
• Provides first and second level support for enterprise systems and systems in one or more additional IT domains by diagnosing, troubleshooting, and resolving complex incidents to minimize system issues.
• Escalates unresolved or critical issues, risks or problems to system engineers.
• Supports communications with product users and suppliers to share information, identify opportunities, resolve problems, prioritize customer requirements, and maintain continuous improvement through customer feedback.
• Plans and performs complex system configuration.
• Participates in installs, upgrades, or decommissions of designated systems, products, and infrastructure.
• Creates documentation of new and existing system configuration and procedural information, and ensures system configurations documentation is complete and accurate.
• Plans the implementation of hardware and software changes into environments and one or more additional IT production environments by performing impact analyses of system changes.
• Supports vendor support activities, as appropriate.
• Participates in and influences change management processes.
• Defines the maintenance, modification, and documentation of complex and advanced applications.
• Supports the development of guidelines to prevent and/or resolve recurring problems.
• Recommends and executes performance tuning and optimization activities.
  
  

Knowledge, Skills and Abilities: (Core)

• Ambiguity/Uncertainty Management
• Attention to Detail
• Business Knowledge
• Communication
• Critical Thinking
• Cross-Group Collaboration
• Decision Making
• Dependability
• Diversity, Equity, and Inclusion Support
• Drives Results
• Facilitation Skills
• Health Care Industry
• Influencing Others
• Integrity
• Learning Agility
• Organizational Savvy
• Problem Solving
• Short- and Long-term Learning & Recall
• Teamwork
• Topic-Specific Communication
  
  

Knowledge, Skills and Abilities: (Functional)

• Acts with Compassion
• Analytical Skills
• Client Focus
• Crisis Incident Management
• Debugging and Troubleshooting
• Demonstrating Personal Flexibility
• Managing Diverse Relationships
• Microsoft Excel
• Organizational Skills
• Prioritization
• Relationship Building
  
  

Minimum Qualifications

• Minimum one (1) year in an informal leadership role working with IT or operational teams.
• Bachelors degree in Computer Science, Engineering, Social Science, Education, Business, Health Care or related field and Minimum six (6) years working in IT or operations. Additional equivalent work experience may be substituted for the degree requirement.
  
  

Preferred Qualifications

• Four (4) years system administration experience.
• One (1) year of work experience in a role requiring interaction with senior leadership (e.g., Director level and above)
• Three (3) years experience working in a large matrixed organization.
• Four (4) years experience writing documentation or standard operating procedures related to system administration.
• Two (2) years experience working with IT vendors.