RN Case Manager - Gender Pathways - 27 hour

Job Summary

The RN Case Manager functions in a self-directed role with a high degree of autonomy in an expanded clinical role guiding appropriate use of resources for a variety of chronic conditions. RN Case Management Services will have accountability for a designated population defined in conjunction with the clinicians in the medical home, and assists the organization in meeting regulatory service and care needs for these populations. The RN Case Manager works collaboratively as a member of the health care team to deliver high quality health care to patients supporting Kaiser Permanentes mission, vision and values. The RN Case Manager provides a variety of nursing services both in person, by phone and via electronic media utilizing nursing process and leadership skills to address acute and chronic needs of Health Plan members and other patients of the Kaiser Permanente Health Care Program. He/she works under the general direction of the designated supervisor and may function in multiple settings within the system, the community and home to provide support for a high risk population.

Essential Responsibilities

• Utilize regional population stratification information and processes to identify appropriate members for enrollment into case management in collaboration with clinicians and health care team.
• Independently and proactively complete chart reviews, screening calls and full assessments related to the anticipated level of care and document findings using standardized approved documentation tools.
• Triage findings from member assessments, identifying needs and issues, engage patients to define a plan of care and appropriate level of self management and interventions. Determine Level of Care. Communicate findings and actions to involved care providers through succinct summaries that include findings, actions and further recommendations.
• With the member/family and appropriate KP staff and providers, develop and document a patient-centered care plan that addresses short term goals that are specific, attainable and measurable.
• Provide care coordination and management services for members with identified needs: Creatively using available and appropriate resources, including KP staff and providers, to support the unique needs of each member; Facilitating access to internal and external services; Monitoring the effectiveness of the interventions; and reinforces the treatment plan. Advising and coaching patients and families; Succinctly document interventions in KP HealthConnect as needed by other providers to ensure coordination of care and services.
• Strengthen and improve Case Management Services: Establish strong relationships with clinicians and other health care team members. Communicate data on population case managed, utilization and outcomes. Education of staff/clinicians. Development and distribution of education, tools and materials for member coordination. Contributing to ongoing process improvement including related procedures, policies, patient support and documentation tools.
• Act as a liaison between the patient and appropriate care delivery team.
  
  

Experience

Basic Qualifications:

• Within the last eight (8) years a minimum five (5) years of nursing experience in acute care or ambulatory care/clinic/extended setting including two (2) of those 5 years in a case management/care coordination role.
• Minimum two (2) years of demonstrated experience and training working with transgender/non-binary patients and families
• Must have knowledge of adult case management practices
• Demonstrate and maintain knowledge of current gender affirming surgical practices
• Demonstrate and maintain knowledge and experience working with transgender, non-binary patients to navigate through the care continuum
• Appropriately apply evidence-based protocols
• Understanding of issues impacting transgender/non-binary patients and families
• Knowledge of community resources and services for the transgender/non-binary community
  
  

Education

• Graduate of accredited school of nursing.
  
  

License, Certification, Registration

• This job requires credentials from multiple states. Credentials from the primary work state are required at hire. Additional Credentials from the secondary work state(s) are required post hire.
• Registered Nurse License (Washington) within 6 months of hire OR Compact License: Registered Nurse within 6 months of hire
• Registered Nurse License (Oregon) within 6 months of hire
• Drivers License (in location where applicable)
• Basic Life Support required at hire
  
  

Additional Requirements

• Knowledge of case management principles.
• Demonstrates clinical nursing and leadership skills.
• Ability to work independently in an unstructured environment with minimal supervision
• Able to type 20 words per minute.
• Demonstrates effective interpersonal, communication and problem-solving skills.
• Willingness to learn computerized information systems.
• Demonstrates ability to work within teams and within a dynamic work environment.
• Demonstrates customer-focused service skills.
• Knowledge of community resources for the care of the elderly, and patients with chronic conditions.
• Demonstrated ability to organize, coordinate, and manage care plans. Thorough knowledge of levels of care within outpatient, acute care, and extended care settings.
• Demonstrated ability to work as part of a multidisciplinary team.
• Effective written and verbal communication skills.
• Ability to present reports verbally in a public setting (public speaking).
• Demonstrated data entry skills and ability to use Microsoft Word software.
  
  

Preferred Qualifications

• Minimum two (2) years of experience in case management, care coordination, or population care.
• Previous experience with population care/case management, triage and advice.
• Microsoft Word, Excel, and Health Connect experience.
• Quality management methodology and utilization management experience.
• Case Management Certification.
• Current or future bachelors degree in nursing or related field.
• Previous experience with population care/case management, triage and advice.
• Experience with care/case management, triage & advice for surgical population (gender-affirming surgery).
• Experience and skill with telephonic patient assessment.
• Experience working from standardized policies and procedures.
• BSN or MSN degree preferred
• Certification in Case Management; Certification in Nursing preferred.
• Knowledge in development and implementation of care coordination systems, processes and communication to support transgender services.
  
  

Notes

• Working schedule = 3 9-hour shifts