Medical Clinic Front Desk Receptionist

Overview
Join our dynamic healthcare team as a Medical Clinic Front Desk Receptionist, where your energy and enthusiasm will be the first impression for patients entering our clinic. This vital role combines exceptional customer service with administrative expertise to ensure smooth daily operations. As the face of our clinic, you will manage patient interactions, coordinate appointments, and handle sensitive health information with professionalism and care. Your proactive approach will help create a welcoming environment that promotes patient satisfaction and efficient clinic flow.

Responsibilities

• Greet patients warmly upon arrival, ensuring a positive first impression and guiding them through check-in procedures
• Verify patient insurance coverage, perform insurance eligibility checks, and handle insurance verification processes accurately
• Schedule appointments using electronic health record (EHR) systems , or eClinicalWorks, maintaining an organized calendar
• Manage multi-line phone systems with excellent phone etiquette to answer inquiries, direct calls appropriately, and relay messages promptly
• Maintain and update medical records and documentation review to ensure accuracy and compliance with HIPAA regulations
• Assist with medical billing and collections by processing payments, submitting claims, and following up on outstanding balances
• Support clinical staff by managing patient intake forms, medical history documentation, and coordinating care plans as needed

Qualifications

• Proven experience in a medical office setting or healthcare environment, including front desk or administrative support roles
• Strong knowledge of medical terminology, CPT coding, ICD-9/10 coding systems, and medical billing procedures
• Familiarity with EMR/EHR systems such as Epic, Meditech, Athenahealth, eClinicalWorks, Dentrix or Eaglesoft is highly preferred
• Excellent computer skills including proficiency in Microsoft Office applications and office management software
• Exceptional customer service skills with the ability to handle sensitive information discreetly in accordance with HIPAA standards
• Bilingual abilities are a plus to effectively communicate with diverse patient populations
• Prior clinic or dental office experience is advantageous for understanding workflow and documentation requirements

Join us in making a difference by providing outstanding administrative support that enhances patient care experiences. We are dedicated to fostering a supportive environment where your skills contribute directly to the health and well-being of our community. All positions are paid roles committed to maintaining high standards of professionalism and excellence in healthcare administration.

Pay: $17.00 - $20.00 per hour

Work Location: In person

Salary : $17 - $20