Onsite Community Association Manager- San Antonio/ Wesley Chapel, FL

Onsite Community Association Manager- San Antonio/ Wesley Chapel, Florida

About the Job

Kai is a rapidly growing community management company serving the Tampa Bay region and beyond. Our mission is to maximize happiness by building communities where people love to live — redefining the resident experience through kindness, action, and innovation. We combine smart technology with genuine human connection to simplify processes, protect homeowner investments, and inspire trust with every interaction.

Position Purpose

Under the direction of the Board of Directors, the Community Association Manager is responsible for managing the daily operations of a Homeowners’ Association (“Association”) as outlined in the governing documents, applicable state laws, and Kai’s management agreement. The goal is to achieve targeted financial and service levels, foster a sense of community and belonging, and maintain and enhance property values.

Essential Responsibilities

(May include some or all of the following, as applicable)

• Attend Annual, Budget, Board of Directors, and Special Meetings.
• Conduct regular property inspections and follow up on action items.
• Obtain and review proposals for community projects.
• Establish and publish meeting schedules online.
• Complete a weekly community report for review by the Head of Operations and Director of Operations.
• Provide standardized monthly reports to each Board including financial variances, A/R status, project updates, and other key details.
• Maintain and update a database of community “fan club” members using Kai management software.
• Assist with establishing operational procedures (e.g., safety, parking, or traffic control).
• Maintain builder and sales contacts, manage expectations, and coordinate communication.
• Develop and maintain a list of qualified vendors, manage performance, and ensure compliance with contracts.
• Build and sustain strong relationships with all Board Members.
• Create and implement training programs for Boards to support governance success.
• Facilitate the ARC/ARB process from start to finish, including application review, communication, and owner notifications.
• Conduct compliance inspections and follow through on enforcement procedures.
• Review monthly financials and communicate corrections or adjustments to Association Accounting.
• Prepare and manage annual budgets for assigned communities.
• Approve invoices promptly in Kai’s invoice management system.
• Ensure a thorough understanding of each community’s governing documents.
• Manage communities in accordance with Kai’s management agreements and standards.
• Collaborate with Operations leadership on the transition of new or outgoing communities.
• Maintain required CAM continuing education credits (Kai provides quarterly CEUs).
• Respond to Resident Experience inquiries within Kai’s 24-hour response commitment.
• For onsite roles: oversee any onsite staff employed by the Association or Kai.
• Track insurance policy expiration dates and coordinate renewals with agents or brokers.

Skills, Knowledge & Abilities

Education / Training / Certifications / Licenses

• High school diploma required; Associate degree in Business, Real Estate, or Hospitality preferred.
• Active Florida CAM License required.

Experience / Knowledge / Skills

• Two or more years of community management or equivalent experience in a related field.
• Strong working knowledge of Florida statutes, governing documents, and association operations.
• Demonstrated ability in budgeting, contract management, risk management, and communications.
• Excellent interpersonal, written, and verbal communication skills.
• Proven organizational and time management abilities.
• High integrity, professionalism, and a proactive, solution-oriented mindset.
• Strong analytical and problem-solving skills.

Technology Skills

• Intermediate to advanced proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Comfort with modern property management platforms and cloud-based tools.

Language Requirements

• English required; multilingual skills a plus.

Travel & Availability

• Occasional travel to other communities as needed.
• Ability to work extended hours or weekends based on Association needs.
• Must be responsive to emergencies as they arise.

Physical Requirements

• Ability to lift up to 10 lbs.
• Prolonged periods of sitting or standing; frequent computer use.
• Occasional outdoor work for inspections or property tours.
• Reasonable accommodations may be made for qualified individuals with disabilities.

Working Conditions

• Hybrid indoor/outdoor work environment with moderate noise levels.
• Regular on-site visits may be required for inspections or meetings.

Job Type: Full-time

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience:

• community association management: 3 years (Required)

License/Certification:

• CMCA (Required)

Ability to Commute:

• Wesley Chapel, FL 33545 (Preferred)

Ability to Relocate:

• Wesley Chapel, FL 33545: Relocate before starting work (Preferred)

Work Location: In person