What are the responsibilities and job description for the Assistant Front Office Manager position at Kahler Hotels LLC?
Overview
The Kahler Grand Hotel, a historic and iconic property in the heart of Rochester, MN, is dedicated to providing exceptional guest experiences. As part of the Kahler Hospitality Group, we pride ourselves on fostering a culture of hospitality, collaboration, and excellence.
Position Summary:We are seeking a dynamic and detail-oriented Assistant Front Office Manager to join our team. This role supports the Front Office Manager in overseeing daily front desk operations during the second shift 3p-11p, ensuring seamless guest services, and leading a team of hospitality professionals. If you thrive in a fast-paced environment and are passionate about delivering unparalleled guest experiences, we want to hear from you!
Responsibilities
- Assist in managing front office operations, including check-in, check-out, reservations, and guest inquiries.
- Supervise and mentor front desk staff, ensuring team performance aligns with company standards.
- Address and resolve guest concerns promptly and professionally to maintain high satisfaction levels.
- Collaborate with other departments to ensure smooth operations and exceptional guest experiences.
- Monitor and maintain compliance with hotel policies, procedures, and brand standards.
- Prepare schedules and assist with payroll submissions for front office team members.
- Analyze guest feedback and implement improvements to enhance service quality.
Qualifications
- Prior experience in a supervisory role in hospitality or a related field.
- Strong leadership and interpersonal skills with the ability to motivate a team.
- Exceptional problem-solving abilities and a commitment to guest satisfaction.
- Proficiency in hotel management systems and Microsoft Office Suite.
- Availability to work flexible hours, including evenings, weekends, and holidays.
What We Offer:
-
- Competitive starting wages
- Health, Dental, Vision and other benefits available after 60 days
- DailyPay
- 401k
- Paid Training
- Paid PTO
- Referral program
- Discounts at all Kinseth Hotel Corporation hotels and restaurants
Compensation Range:
$50,000 - $55,000 annually based on qualifications
Salary : $50,000 - $55,000