Dispatch Supervisor

Position Summary

This position is accountable for the overall management of dispatch operations and execution of the service plan for each customer and for the region.

Essential Functions

• Manage all aspects of dispatch operations
• Develop operating plans
• Establish and hold staff accountable for key performance measures such as volume generation, service performance, load ratio, and claims performance
• Establish long term customer relationships and identify growth opportunities
• Liaison between field operations and customers
• Attract and retain talent
• Interview and hire dispatchers
• Discipline, complete performance reviews and establish corrective actions
• Ensure all associates follow established safety procedures

Qualifications

• Bachelors degree or equivalent business experience
• 5 years of transportation experience
• 20% travel

Note: The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities and skills required of associates so classified. Management retains the right to assign or reassign duties at any time. Job description is subject to change. All employees of the Company are expected to:

• Promote positive work habits including effective and timely communication, teamwork and respect for co-workers.
• Provide constructive guidance to other employees and representatives of third parties.
• Contribute to providing the highest quality of products and services to customers.

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