Logistics Coordinator (10-HR)

Position Summary

This position is responsible for providing tailored logistical solutions to the customer throughout the fuels delivery process.

Essential Functions

• Service the Customers requests and needs and communicate effectively between all relevant parties.
• Manage customer orders process by verifying orders transferred directly into KAGs system through Horizon/TMW and Fuel Quest or by manually creating orders based on the specifics provided by the customer. Send orders to carriers and adjust when necessary.
• Monitor loads through use of internal reporting systems and communication with the carriers and customers to ensure timely delivery of product.
• Proactively identify and reactively facilitate operational solutions to prevent potential problems, including retains, run outs, and accidents to ensure the customer is fueled & operational, safely and efficiently.
• Continually analyze carrier performance, including timeliness of delivery and volume of incidents to determine carrier effectiveness and productivity. Inform manager of issues and concerns related to carrier performance.
• Verify customer inventory levels to prevent run outs and retains.
• Perform detailed analytical reporting to create scorecards measuring on-time percentage, number of incidents, and progress towards expected annual gallons.
• Provide customer service support back-up for other coordinators to reduce the number of call transfers.
• Assist with invoicing and payments to customers and/or carriers when needed.
• Review and improve Logistics processes and procedures

Qualifications

• High school diploma or equivalent required; Bachelors degree preferred
• Understanding of basic computer skills using email and web-based computer systems
• Effective written and verbal communication skills
• 2 years of work experience in transportation/logistics

Note: The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities and skills required of associates so classified. Management retains the right to assign or reassign duties at any time. Job description is subject to change. All employees of the Company are expected to:

1. Promote positive work habits including effective and timely communication, teamwork and respect for co-workers.
2. Provide constructive guidance to other employees and representatives of third parties.
3. Contribute to providing the highest quality of products and services to customers.