Technical Service Representative

Kaeser Compressors, Inc. is one of the largest and most successful suppliers of industrial compressed air and vacuum systems with nearly 7,000 employees worldwide. Our primary goal is providing exceptional customer service coupled with innovative products and progressive system solutions.  We specialize in evaluating each customer’s application and providing the most energy efficient and effective air system solution. To learn more about Kaeser, visit our website at us.kaeser.com, and for a sneak peek into what it's like being a part of the Kaeser Family, view this video.

We are seeking individuals who have worked in an industrial/service/sales environment to fill the position of Technical Service Representative for our Fredericksburg location.

Job Description

The selected candidate will:

• Provide technical support to in-house personnel, authorized distributors, and customers regarding sold Kaeser products to include on-call support on weekends and holidays.
• Respond to inquires from branches and distributors regarding part numbers and product manuals. 
• Document component failures and troubleshooting methods. 
• Analyze data to diagnose compressor problems.
• Perform inspection and failure analysis of returned components as required.

Required Qualifications

The successful candidate’s background will include: 

• High School Diploma required; college degree preferred.
• Good communication skills/phone skills required.
• Computer skills, including proficiency in Google Suites.
• SAP experience preferred.
• Regular physical attendance at the worksite. 
• Minimum 1 year of customer service experience.
• Minimum 1 year of experience in the electrical or mechanical industry. 

This is a hourly position, with an annual range of $40,000-$45,000, to commensurate with experience. We offer an excellent benefit package including Medical, Dental, Vision, Profit Sharing and 401(k) Plan as well as a roof top cafe, an on-site exercise facility, free exercise classes and a health and wellness program.

This contractor and subcontractor shall abide by the requirements of 41 CFR §§ 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability.