What are the responsibilities and job description for the Claims Support Specialist II position at Kaeppel Consulting?
Position Summary:
Kaeppel Consulting is seeking an Claims Support Specialist to join our team at the West Virginia Branch, onsite in Parkersburg, WV. This role supports claims and zone operations through a variety of clerical and administrative tasks. The ideal candidate is customer-focused, detail-oriented, and thrives in a fast-paced environment. This position is expected to last 6 months, beginning in November 2025.
Key Responsibilities:
Education & Experience Requirements:
Kaeppel Consulting is seeking an Claims Support Specialist to join our team at the West Virginia Branch, onsite in Parkersburg, WV. This role supports claims and zone operations through a variety of clerical and administrative tasks. The ideal candidate is customer-focused, detail-oriented, and thrives in a fast-paced environment. This position is expected to last 6 months, beginning in November 2025.
Key Responsibilities:
- Provide general administrative support including answering phones, filing, imaging, faxing, and handling mail.
- Order office supplies and coordinate meetings as needed.
- Greet and direct visitors to the appropriate personnel.
- Deliver outstanding customer service through inbound and outbound calls to policyholders, claimants, and agents.
- Assist with weather-related claim support (CAT loss reports and other related duties).
- Support multiple claim disciplines: material damage, property, liability, subrogation, workers compensation, medical, and litigation.
- Process sensitive documents and maintain confidentiality of claim file data.
- Conduct follow-up calls and other claim file-related tasks as assigned.
Education & Experience Requirements:
- High School Diploma or GED required
- Prior experience in an administrative or customer service role preferred
- Strong communication and organizational skills
- Proficiency with basic office equipment and software (e.g., Microsoft Office Suite)
- Ability to handle confidential information with professionalism
- Comfortable working in a fast-paced environment with minimal supervision
Work Hours:
- Hours per Week: 37.5
- Shift: 8:00 AM – 4:30 PM
