What are the responsibilities and job description for the Field Service Engineer position at Kadant South America?
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Job Description
Engage with customers in a fast-paced customer service department. Troubleshoot Balemaster equipment via phone or on-site visit. Perform on-site service and maintenance for customers’ baling equipment.
Responsibilities
Requirements
Heavy industrial environment with mechanical activities requiring personal protective equipment. While performing the duties of this job, the employee is regularly required to:
Pre-employment Requirements
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- Crown Point, Indiana
- Manufacturing
- 1962
Job Description
Engage with customers in a fast-paced customer service department. Troubleshoot Balemaster equipment via phone or on-site visit. Perform on-site service and maintenance for customers’ baling equipment.
Responsibilities
Requirements
- Communicate effectively and possess strong verbal, written, listening and troubleshooting skills
- Four-year engineering degree (mechanical or electrical preferred, others considered)
- Ability to travel up to 70% of the time throughout North America
- Valid driver’s license required; passport recommended
- Attention to detail and highly organized
- Customer service skills
- Computer and Internet knowledge
- Fluent Spanish is a plus
Heavy industrial environment with mechanical activities requiring personal protective equipment. While performing the duties of this job, the employee is regularly required to:
- Stand for extended periods of time
- Sit, Stoop, Bend
- Reach above shoulders
- Lift 100 pounds
- Health, Dental, and Vision Insurance
- Life Insurance
- 401(k) & Company Match
- PTO
- Holidays
- Full-time, based on a 50-hour work week
- Monday - Friday with weekends as needed
Pre-employment Requirements
- Background check
- Drug Screening
- Physical