Customer Service Representative

Responsibilities:

• Responsible for providing sales support to customers
• Answers incoming sales calls via telephone and e-mail
• Handle billing issues, product problems, service questions and general client concerns.
• Responsible for data entry, calculates prices, discounts, and submits proposals to meet specific customer requirements in an efficient manner.
• Ability to learn company products and services to address customer inquiries
• Maintain a high level of professionalism with clients
• Works with the Purchasing team to get purchase orders placed with vendors as required
• Trace & expedite late orders to ensure customer satisfaction.
• Keep current on market conditions regarding products, product updates and new technologies through available vendor resources.
• Works with cross functional teams to get product records loaded and updated with current pricing as required to maintain accurate computer records.
• Resolve customer concerns in an expeditious and tactful manner.
• Process any return orders from assigned customers
• Process Engineered Systems Repair Orders.
• Create/update customer open order reports.
• Keep customers informed as shipment dates are modified.
• Maintain (and create as needed) work instruction documents.
• Supports Outside Sales personnel
• Willingness to help out in other areas as needed

QUALIFICATIONS:

• Three to five years of customer service experience in a manufacturing environment
• Proficient with MS Office
• Strong attention to detail and accuracy.
• Excellent communication skills – oral and written.
• Ability to multi-task and prioritize.
• Knowledge of the fluid power industry a plus