What are the responsibilities and job description for the Front of House Manager position at Kachai Thai Kitchen?
Job Overview
We are seeking a reliable and motivated FOH Manager to oversee daily front-of-house operations and ensure excellent service, smooth workflows, and a positive guest experience. The Floor Manager will lead staff on the floor, enforce standard operating procedures (SOPs), and act as the point person during service. The FOH Manager will also be responsible for inventory management, organizing catering and large party services, and creating an environment aimed at achieving the highest level of hospitality and a positive work environment. Most of our staff have been here for the past 8 years. We are constantly growing and looking for help on this path!
This role is ideal for someone with strong leadership skills, attention to detail, positive growth mindset, and a passion for hospitality
Key Responsibilities
- Supervise and lead front-of-house staff during service while creating a positive and healthy work environment (servers, expos, hosts, bartenders)
- Ensure all SOPs are followed consistently and efficiently
- Monitor service flow to maintain speed, accuracy, and quality
- Handle guest concerns professionally and resolve issues promptly
- Coordinate with kitchen staff to ensure smooth communication and timing
- Scheduling staff in accordance to labor costs and revenue income
- Record and manage inventory orders in an organized manner including NA beverages, wine, spirits, and other FOH supplies
- Ensure cleanliness, organization, and safety standards are met
- Creating a daily revenue performance report including tips and cash transactions
- Lead by example to maintain a positive and professional work environment
- Assist with catering inquiries and large party organization
Qualifications
- Previous experience in a restaurant leadership or supervisory role
- Strong knowledge of front-of-house operations
- Ability to lead, motivate, and hold staff accountable
- Excellent communication and problem-solving skills
- Ability to stay calm and organized in a fast-paced environment
- Flexible availability, including nights, weekends, and holidays
- Basic POS and cash-handling experience preferred
Job Type: Full-time
Pay: $25.00 - $35.00 per hour
Benefits:
- Employee discount
- Health insurance
- Paid time off
- Paid training
- Vision insurance
Work Location: In person
Salary : $25 - $35