What are the responsibilities and job description for the Senior Murex Technical Production Support Analyst position at Kaav Inc?
Job Title: Senior Murex Technical Production Support Analyst
Work location: New York City, NY (Hybrid, 3 days in a week)-Need Locals only
In-person Interview is required
Job Description:
We are looking for a proactive and detail-oriented Senior Murex Technical Production Support Analyst to support the Equity Derivatives trading desk. This role is responsible for ensuring production stability across the Murex MX.3 platform, acting as the first and second line of support for user issues, trade capture problems, pricing discrepancies, risk gaps, workflow failures, and system incidents.
The ideal candidate will bring strong technical troubleshooting skills, hands-on Murex support experience, and the ability to drive incidents through triage, diagnosis, escalation, and resolution while partnering closely with internal L3 teams and the Murex vendor.
Key Responsibilities
Provide front-line production support for Murex MX.3 across pricing, risk, trade capture, workflows, market data, and interfaces
Own incident triage, impact assessment, root cause analysis, and follow-up remediation
Monitor logs, dashboards, schedulers, RTS feeds, and batch processes to identify and resolve issues proactively
Troubleshoot pricing inconsistencies, risk/sensitivity gaps, trade enrichment failures, and interface delays
Manage and track vendor cases, including evidence gathering, reproduction steps, and validation of fixes
Support production releases, emergency changes, and maintenance activities with pre- and post-deployment checks
Maintain SOPs, runbooks, and knowledge articles to improve operational efficiency and reduce repeat incidents
Contribute to monitoring, automation, and continuous improvement initiatives to strengthen platform stability
Required Skills & Experience
Strong hands-on experience supporting Murex MX.3 in a production environment
Knowledge of Murex modules including eTradepad, Pricing, Simulation, Livebook, and Workflow
Experience with market data components such as MDCS, RTBS, MDRS, and MDIT
Strong Murex log analysis, performance troubleshooting, and Unix/Linux-based support skills
Scripting experience in Python and/or Unix shell
Good understanding of Murex orchestration, services, process flows, and EOD job troubleshooting
SQL knowledge across Sybase, SQL Server, or Oracle
Understanding of Equity Derivatives products and Greeks
Strong communication, analytical, and stakeholder management skills
Qualifications
Overall 10 years of IT experience.
5 years of Front Office Trading Technology support experience
3 years of Murex MX.3 support experience preferred
Ability to work effectively in a high-pressure production support environment
Automation mindset and continuous improvement focus
Nice to Have
Experience with observability/monitoring tools such as Splunk, Dynatrace, Datadog, ITRS
Familiarity with enterprise schedulers such as Tidal, Autosys, or Ctrl-M
Experience with Incident, Problem, and Change Management tools such as ServiceNow