What are the responsibilities and job description for the Operations Manager (Senior Service & Warehouse Manager) position at KAAST MACHINE TOOLS INC?
About the Role:
KAAST Machine Tools Inc. is looking for a driven and experienced Operations Manager (Senior Service & Warehouse Manager) to lead our service and warehouse operations in Aldan, PA. This is a hands-on leadership role where you'll play a critical part in keeping our operations running efficiently while delivering exceptional results. If you thrive in a fast-paced industrial environment and love building high-performing teams, we want to hear from you!
Responsibilities:
- Oversee and manage daily warehouse operations, including inventory control, shipping, receiving, and logistics
- Lead and supervise service technicians and warehouse staff, ensuring productivity and quality standards are met
- Coordinate machine tool service scheduling, field service dispatching, and customer support operations
- Develop and implement operational procedures, SOPs, and best practices to improve efficiency
- Monitor KPIs and operational metrics, reporting performance to senior leadership
- Manage parts inventory, procurement, and vendor relationships to support service and warehouse needs
- Ensure compliance with safety regulations, OSHA standards, and company policies
- Collaborate cross-functionally with sales, engineering, and customer service teams to support business goals
Requirements:
- 5 years of experience in operations, warehouse management, or service management, preferably in industrial machinery or machine tools
- Proven leadership experience managing teams in a service and/or warehouse environment
- Strong knowledge of machine tools, CNC equipment, or industrial manufacturing equipment preferred
- Experience with inventory management systems, ERP software, and logistics coordination
- Excellent organizational, problem-solving, and communication skills
- Ability to read and interpret technical manuals, schematics, and service documentation
- Forklift certification or ability to obtain certification is a plus
- Self-motivated, detail-oriented, and capable of managing multiple priorities in a fast-paced environment
- Helpful technical knowledge would include CNC, PLC, and VFD controls, 3-phase and servo motors, ballscrews and gearboxes, hydraulic systems, Fanuc controls, and rigging procedures
- Approximately 10% travel required (limited to two annual tradeshows and the most complex installation/service cases).
About Us:
KAAST Machine Tools Inc. is a trusted provider of high-quality machine tools and metalworking equipment(VMCs, lathes, turning centers, grinders, saws, press brakes, and plate rolls), serving manufacturers and fabricators across North America from our headquarters in Aldan, PA. Our customers rely on us for dependable machinery, responsive service, and deep technical expertise that keeps their operations moving. At KAAST, our team enjoys a collaborative work culture, opportunities for growth, and the satisfaction of supporting industries that build the world around us. We are growing rapidly and seeking a strong leader to organize, direct, and scale our service and warehouse operations.