Senior Assistant Manager

Senior Assistant Manager

LPHI | K9 Resorts Luxury Pet Hotel

FLSA: Full-Time Salary Exempt

At K9 Resorts, we deliver a luxury experience for dogs and peace of mind for their owners. Our award-winning pet care resorts set the standard in boarding, daycare, and grooming—and we’re seeking a dynamic General Manager to lead operations, people, and performance at the highest level

.
What You’ll

DoAs a Senior Assistant Manager, you support leading the business—responsible for driving results, developing teams, and delivering an exceptional 5-star experience across every part of the resor

t.
Leadership & Team Developme

nt:
Lead and develop Supervisors and resort team mem

bersOwn full-cycle talent management: hiring, onboarding, coaching, and perform

anceBuild a high-performance, accountability-driven cul

tureConduct regular team meetings, coaching sessions, and performance rev

iews
Operations & Business Owner

ship:
Provide oversight for day-to-day operations across all depar

tmentsEnsure excellence in cleanliness, safety, and pet care sta

ndardsManage scheduling, staffing levels, and labor effi

ciencyMaintain facility standards, vendor relationships, and inventory c

ontrol
Customer Experience &

Sales:
Set and uphold 5-Star service expectations across all inte

ractionsDrive revenue through service offerings, client retention, and enrollmen

t growthPersonally resolve high-level customer

concernsMonitor feedback and continuously improve the guest ex

perience
Marketing & Community Le

adership:
Act as a Brand Ambassador in the local

communityBuild partnerships with veterinarians, groomers, and pet-related

businessesLead marketing initiatives to drive awareness

and growth
Financial & Performance

Management:
Own P&L performance and p

rofitabilityMonitor KPIs and implement strategies to d

rive resultsManage expenses, payroll, a

nd budgetingIdentify trends and opportunities to improve operationa

l efficiency
What We’r

e Looking For3–4 years of management experience (pet care, hospitality, retail

, or similar)Proven leadership in high-volume, service-driven

environmentsStrong business acumen (P&L, labor, operations, perform

ance metrics)Ability to lead teams, drive accountability, and d

evelop talentExcellent communication, problem-solving, and decision-

making skillsSales-oriented mindset with a focus on growt

h and resultsValid dri

ver’s licenseFlexible availability including weekends

and holidays
W

hat You’ll Get401(k) with company

participationHealth, dental, and v

ision benefit

sPaid time offFlexi

ble schedulingLeadership training & develo

pment programsEmployee disco

unts and perks

Why K9 Resorts?This is more than a General Manager role—it’s an opportunity to run a business, lead a team, and drive real results in a growing, high-energy environment where people, pets, and perf

ormance matter.
Apply today and lead the future of