Supervisor

Job description

The Supervisor is responsible for planning, directing and overseeing the day-to-day operations of the business. They are responsible for overseeing and leading the work of all departments, making sure all the procedures and policies are in place and are being followed. They are entrusted to ensure the mission and values are protected and upheld.

The Supervisor is responsible for the leadership and functionality of the department supervisors and assistant manager to make sure that our business can run smoothly and efficiently. They are to protect, train and lead an exceptional guest and client experience. The Manager will lead, educate, and inspire their staff.

1. Essential Job Functions:

· Supervises all staff.

· Maintain employee retention through succession planning and annual reviews

· Empower employees to take responsibility for their jobs, values, and goals.

· Delegate responsibility and expect accountability and feedback.

· Maintain communication platforms with the team to encourage growth and education through coaching, reviews, and timely feedback.

· Maintain open door policy with both staff and clients.

· Keep up with the latest trends in our field by attending workshops and seminars related to the industry.

· Oversees the full-time day-to-day operations of the business.

· Oversees the maintenance of the building. Responsible for all building upgrades and repairs.

· Arranges purchasing of products needed to run the business.

· Handles high level customer complaints personally, or oversees they are handled appropriately by a Supervisor.

· Has the ability to complete any job requirement of any staff member.

· Hold monthly staff meeting and weekly huddles.

QUALIFICATIONS:

Education and Experience:

· Minimum of 1-3 years managerial experience in the luxury pet care or hospitality industry.

Job Requirements:

· Must be trained and approved through K9 Resorts franchisee training program.

· Must complete all K9 Resorts Certifications

· Customer service-oriented

· Must work any shift outside of their schedule upon request of the Resort Owner

· Weekend and Holiday hours are required

Technical Skills:

· Computer skills including knowledge of Microsoft Office.

· Proficient written and spoken communication skills.

· Knowledge and experience in business, supervision and management.

· General knowledge of various employment laws, practices and employee relations.

· Excellent public speaking skills

Personal Characteristics:

· Outstanding interpersonal relationship building and employee coaching and development skills.

· The ability to retain a high level of confidentiality.

· Stress tolerance – must be able to remain calm under highly stressful and unexpected situations.

· Must be dependable and responsible.

· Must be able to communicate with all types of people, remain calm, mediate and problem solve.

· Must be of moral and ethical character.

· High level of emotional intelligence

· Salesmanship personality and comfort

· Ability to multitask

· Strong ability to adapt to change and support company directives

· A Can-Do - It is my job attitude

· A commitment to never let staff/clients see you sweat

· High level of confidence

Job Type: Full-time

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Schedule:

• Day shift-Needs availability from 5:30am-8pm (7 days a week)
• 40 hours a week
• Weekend availability

Ability to commute/relocate:

• Davenport, IA 52807: Reliably commute or planning to relocate before starting work (Required)

License/Certification:

• Driver's License (Preferred)

Shift availability:

• Day Shift (Preferred)
• Evening Shift
• Weekend Shift

Work Location: In person

Job Type: Full-time

Pay: $17.50 - $19.50 per hour

Expected hours: 38.0 – 45.0 per week

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Application Question(s):

• How many years of Supervision Experience do you have?
• This is a hands on position. You must be able to supervise people but also be able to clean, go into daycare, rotate dogs, give dog baths, speak with customers, and manage employees. Is this something you are willing to do as this is a hard work position.
• Do you have open availability to work any day of the week between the hours of 5:30am and 8pm?

Work Location: In person

Salary : $18 - $20