What are the responsibilities and job description for the Strategic Customer Business Executive (CBE) position at K2view?
Overview
We are seeking a senior, client-facing leader to manage and grow one of K2View’s most strategic customers. This role blends the customer advocacy and adoption focus with the executive engagement and account ownership responsibilities. You will serve as the primary point of accountability for guiding adoption, driving executive relationships, and shaping a long-term growth strategy across the enterprise.
Key Responsibilities
We are seeking a senior, client-facing leader to manage and grow one of K2View’s most strategic customers. This role blends the customer advocacy and adoption focus with the executive engagement and account ownership responsibilities. You will serve as the primary point of accountability for guiding adoption, driving executive relationships, and shaping a long-term growth strategy across the enterprise.
Key Responsibilities
- Act as the primary executive sponsor and trusted advisor for 1–2 strategic accounts.
- Own the long-term account strategy: map stakeholders, define success plans, and align K2view with the customer’s digital transformation journey.
- Drive account expansion through identifying new use cases, cross-selling additional solutions, and expanding across lines of business.
- Build C-level relationships and lead executive business reviews that demonstrate measurable ROI and business impact.
- Coordinate across K2view’s COE, Support, and Product teams to ensure adoption, satisfaction, and continuous value delivery.
- Serve as the voice of the customer internally, influencing K2view product roadmap and strategic priorities.
- Maintain accurate pipeline and forecast for account growth, ensuring predictable revenue delivery.
- Negotiate multi-year agreements and complex enterprise deals.
- 10 years in customer-facing roles, including at least 7 years working with executive stakeholders at Fortune 100 companies.
- Proven success managing large, complex accounts with multi-million-dollar annual revenue impact.
- Strong track record of expanding within a single customer, ideally in telecom, financial services, retail, or other data-intensive industries.
- Ability to engage and influence C-suite executives, procurement, and IT leaders simultaneously.
- Experience with data management, data integration, SaaS, or enterprise platforms is highly desirable.
- Exceptional account planning, relationship management, and executive communication skills.
- Bachelor’s degree required; MBA or equivalent a plus.