What are the responsibilities and job description for the Client Relations Manager position at K2services?
About Us:
Opensity Solutions is the largest techenabled managed services organization serving leading law firms, financial institutions and professional services firms. At Opensity, we provide integrated operational platforms, automation and advisory services that enable clients to modernize operating models, reduce cost and accelerate growth. Our capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting and hospitality and facilities services.
Our Mission:
Ourmissionis to providemodernized technology platforms,elevated technology support, andvaluable insights, empoweringour clientsto excel inwhat they do best.
We are seeking a Client Relationship Manager to oversee client relationships, lead daily operations, and ensure consistent, high-quality service delivery. This role is responsible for managing a team, supporting business objectives, and maintaining strong client partnerships in a fast-paced environment.
ROLES & RESPONSIBILITIES:
Serve as the primary point of contact for client relationships, managing requests, inquiries, and daily operational needs
Maintain a professional, organized, and client-ready environmentat all times
Participate in leadership discussions, providing updates on performance, challenges, and opportunities
Develop and maintain processes and procedures to support efficient service delivery
Monitor performance metrics and service levels, identifying opportunities for improvement
Maintain and update operational documentation and playbooks
Build and maintain strong client relationships through consistent communication andservice delivery
Conduct regular site walkthroughs to ensure a high standard of appearance and functionality
Address concerns and service requests promptly, ensuring resolution and follow-up
Oversee meeting and conference room operations, including setup, coordination, andspace management
Monitor room usage and ensure spaces are properly maintained and ready for use
Support mail and print services as needed, ensuring accuracy and timely completion
Assist with project coordination, including tracking progress, timelines, and deliverables
Lead, develop, and manage team performance, providing coaching and feedback
Support hiring, training, and employee engagement initiatives
Partner with internal teams to address employee-related matters and support retention
Participate in training and development to strengthen leadership and operationalperformance
KNOWLEDGE, SKILLS & ATTRIBUTES:
3-5 years of experience in office services, hospitality, or workplace operations
Previous leadership or supervisory experience preferred
Strong communication and relationship management skills
Ability to manage multiple priorities in a fast-paced environment
Proficiency in Microsoft Office and workplace system
Strong attention to detail and organizational skills
QUALIFICATIONS:
Client-focused mindset
Leadership and accountability
Operational efficiency
Problem-solving and decision-making
Ability to lift or move 40 lbs. or greater
Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs.
Ability to walk, bend, kneel, stand or sit for an extended period of time
The Compensation range for this role is 90,000 to 105,000 USD per year. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.
All eligible employees receive access to a comprehensive benefits package, including:
Medical insurance
Dental insurance
Vision insurance
401(k) retirement plan
Paid Time Off (PTO)
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Opensity is committed to fostering an inclusive, equitable, and accessible workplace. We believe diverse perspectives strengthen our teams and the work we do for our clients.
Opensity provides equal employment opportunities to all applicants and employees and does not discriminate on the basis of race, colour, religion or creed, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, ancestry, citizenship, disability, family status, marital status, source of income, record of offences, or any other characteristic protected under applicable federal or provincial human rights legislation.
We are committed to fair and barrier free recruitment, selection, and employment practices, and to providing reasonable accommodation throughout the hiring process and employment lifecycle, in accordance with applicable human rights legislation.
Candidates who require accommodation during any stage of the recruitment process are encouraged to advise our Talent team so appropriate support can be provided.