Front Desk Coordinator / Office Manager (Bilingual)

At K2 Medical Research, a privately-owned clinical research facility in the greater Orlando and Central Florida area, we specialize in conducting multiphasic clinical trials that promote the development of innovative and effective medical treatments while maintaining the safety and privacy of our participants. We are committed to fighting the diseases that plague our loved ones and ourselves. By harnessing the power of advanced clinical research and connecting our patients with the treatments of tomorrow, we can improve the health of our local communities, and by extent, the population of our world.

Our Clinical team out of Tampa, FL is in immediate need of a Front Desk Coordinator/Office Manager whose primary responsibility is greeting and welcoming guests, receiving, and delivering all incoming and outgoing mail and packages, answering all calls and directing as needed, scheduling meetings, coordinating office activities and other additional duties as assigned.

Responsibilities may include but are not limited to:

• Greet and welcome guests as soon as they arrive at the office.
• Direct visitors to the appropriate person and office.
• Answer, screen and forward incoming phone calls.
• Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures).
• Provide basic and accurate information in-person and via phone/email.
• Receive, sort and distribute daily mail/deliveries.
• Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges).
• Order front office supplies and keep inventory in stock.
• Update database. 
• Perform other clerical receptionist duties such as filing, photocopying, and faxing.
• Additional duties as assigned.

Knowledge, Skills, Abilities:

• Ability to work Monday – Thursday 8am to 5pm.
• Ability to coordinate multiple tasks in a fast-paced clinical office environment with a calm and pleasant personality.
• Ability to complete training and follow study protocol.
• Flexibility and ability to prioritize and multi-task throughout the day.
• Must be detail oriented, and self-motivated.
• Excellent written and verbal communication skills.
• Willingness to interact with a diverse patient population. 
• Proficiency with Microsoft office Products. 

Qualifications:

• Must be Bilingual in English and in Spanish.
• Minimum High School Diploma or equivalent.
• Certified Clinical Research Coordinator (CCRC) is a plus!
• Minimum of 1 year experience in a customer service-related position, preferably in a medical or health provider environment or equivalent combination of education and experience.

Benefits:

At K2, we value our employees and their professional and personal needs, and support these through our benefit offerings:

• Medical, Dental, Vision, Flexible Spending Accounts, Employer paid Long-Term disability and Life Insurance, Short Term Disability, Accident and Critical Illness Insurance, Voluntary Life and Long-Term Care Insurance, Legal Shield, Employee Assistance Program, and various discount programs.
• 401(K) Plans- Traditional and Roth plans are available; 4% employer match that is immediately vested
• PTO of 16 days per year, 17 days after the first year of FT employment
• 9 paid Holidays K2 observes a four-day work week, Monday through Thursday, for full time employees. Fridays are non-working days unless required by business needs.

Join the K2 Family: Where Compassion and Connection Lead the Way!

At K2 Med, people come first and we're seeking warm, wonderful humans who effortlessly click with everyone, from our incredible patients to brilliant physicians and dedicated research staff. We thrive on empathy, a patient-first approach, and absolutely zero big egos (unless it's an ego about being extra kind, then we'll allow it!). We believe a supportive, caring experience is paramount for our patients, and that starts with you.

We celebrate what makes you uniquely you! Your race, color, religion, marital status, age, national origin, or even your favorite snack (though we're partial to good research snacks) don't define your talent or fit here. If you need a little extra support or accommodation due to a disability, no sweat! Just reach out to our friendly team at HR@k2med.com, and we'll ensure you have everything you need to shine.