Operations Specialist

Job Description

Operation Specialist – AEGIS GENERAL ENERGY 

Operation Specialist duties could include but not limited to the following;

• Will be required to work in-office at the Conway Office in a hybrid capacity. 
• Provide best-in-class service and response times to our select agency partners
• Data Entry into multiple internet-based systems
• Answer incoming calls
• Answer all emails in a Timely Matter 
• Assist in the day-to-day operations as assigned
• Policy Issuance ,taking underwriting binds and putting into policies
• Issue Federal and State Filings, issues the filings per state requirements
• Process Endorsements, work within IMS to issue endorsements
• Work all Errors for the DMV, bound accounts and all insurance is sent to the local DMV, some manual entries, requires work within multiple sites 
• Issue Cancellation and Non-renewals
• Gather Driver Information for additional Drivers, gather information for underwriting, data entry into IMS system.

Soft Skills Required: 

• Must have precise and exceptional attention to detail, with an innate capacity for organization
• Must be able to work within strict deadlines
• Ability to multi-task and work within several systems at once, while prioritizing important and pressing tasks
• Must be timely in responsiveness to emails, requests and completing tasks
• Have a high level of self-motivation to work with a team and get tasks completed 
• Excellent verbal and written communication
• Utilize time management abilities in a fast-paced, high volume environment
• Ability to work in a customer service and driven environment.
• Ability to resolve moderately complex problems and work in high pressure situations
• Consistent dependability, promptness, and excellent people skills
• Strong time management skills that allows the ability to complete own job and the backup for other team members

Hard Skills Required: 

• Use Microsoft Office software, (e.g. Outlook, Word and Excel)
• Excellent computer skills including typing proficiency, Microsoft Office proficiency with an emphasis in Excel spreadsheets

Experience:

• Minimum of 2 years’ experience as a commercial CSR for a commercial lines insurance agency or 2 years’ experience as a underwriting assistant at an MGA or Insurance Company

Compensation:

• Aegis General Energy offers the opportunity to join an established company in growth mode.  Our compensation program includes competitive pay; medical, dental, and vision insurance; paid time-off in year of hire; and 401(k) with employer match. 

Send your resume to Cynthia Burleson @ cburleson@aegisgeneralenergy.com