Service Desk Support

We are in search of a Service Desk Support Technician to join the dynamic team of professionals providing world-class IT services to its clients in the NYC metro area. This is a great opportunity for a self-starter with a proven track record to develop, implement, and support various initiatives in the area of IT Support.

Responsibilities:

· Provide initial contact and incident resolution to customers with hardware, software, and application problems.

· Attempt to resolve as many incidents during the first call as possible.

· Document incident resolution and status in incident PSA tool.

· Provide day-to-day support for localized PC issues.

· Create and manage user accounts and provide remote troubleshooting support to customers.

· Provide input and update to standard operating procedures.

· Participate in the organization's change management process.

· communicating and escalating issues using sound judgment and self-initiative.

· Provide polite and friendly customer service.

Qualifications:

· Previous experience in IT, customer service, or other related fields

· Ability to build rapport with clients

· Strong troubleshooting and critical thinking skills

· Positive and professional demeanor

K-Tek Resourcing is a consulting organization with offices in Houston TX and St. Paul, MN. It is supported by 2 global delivery centers, located in India. With its global employee strength of over 250, K-Tek has been supporting its clients for over 9 years.

Why K-Tek
K-Tek has a tenet of excelling at delivering resources and solutions based on its experience, integrity, distinction in delivery, reduced turn-around time and the consistency at being the "First Time Right".

Vision / Mission
At K-Tek we believe in understanding the specific needs of the customer and tailor-creating innovative solutions to meet these needs. We invest in our employees and customers. We build a relation of trust with our customers through empathy, solutions and being the first time right.

K-Tek Resourcing LLC is one of the leaders in Resourcing industry with a portfolio of over 300 consultants working at different client’s sites. Our commitment to compliance, excellent client servicing and superior quality has positioned us for sustained success.