Assistant Shelter Manager

POSITION SUMMARY

The Assistant Shelter Manager works collaboratively with the Executive Director, Shelter Manager, Medical Coordinator, Shelter Cook, Maintenance Staff, and Direct Care Staff to ensure a safe, nurturing, and structured environment for youth residents. This position is responsible for day-to-day operational oversight, staff coordination, and compliance with K’STAR policies, procedures, and all applicable laws and licensing standards.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Administrative & Operational Management

• Assist Shelter Manager to develop and distribute weekly staff schedules and staffing ratio charts
• Help Coordinate required training sessions and staff meetings for shelter personnel
• Practice TBRI
• Review the daily communication log and monitor security cameras as needed
• Maintain accurate, organized records and documentation
• Assist with Intakes

Staff Supervision & Support

• Direct and coordinate daily staff responsibilities and assignments
• Assist the Shelter Manager with staff performance evaluations and disciplinary actions
• Provide childcare coverage as needed to maintain appropriate staffing ratios
• Serve as on-call manager for shelter emergencies and urgent issues

Resident Services & Care

• Work with the Executive Director and Shelter Manager to arrange appropriate shelter placements
• Assist Donations Coordinator to ensure residents’ clothing and basic needs are adequately met
• Collaborate with case workers, CASA volunteers, attorneys, and other professionals on behalf of residents
• Provide structure, consistency, and nurturing interactions with youth in care

Additional Responsibilities

• Participate in cross-training opportunities
• Transport clients as needed
• Contribute to special projects as assigned
• Perform other duties as assigned by the Shelter Manager and Executive Director

QUALIFICATIONS

Required

• High school diploma or GED
• Minimum 21 years of age
• Valid driver’s license (or ability to obtain one)
• Ability to pass background checks as required by licensing standards
• Proficiency in spoken and written English
• Demonstrated ability to work with youth in a residential or shelter setting

Preferred

• Experience in childcare, youth services, or residential care
• Basic knowledge of Spanish
• Familiarity with child welfare systems and procedures

KNOWLEDGE, SKILLS, AND ABILITIES

• Interpersonal Skills: Strong ability to build rapport with youth, staff, and external partners
• Communication: Clear, courteous, and effective communication with diverse audiences including clients, co-workers, volunteers, and the general public
• Decision-Making: Capable of making sound, independent decisions using prudent judgment in dynamic situations
• Organization: Ability to manage multiple priorities simultaneously while maintaining accuracy and attention to detail
• Cultural Competence: Understanding and respect for cultural diversity in the workplace and among clients
• Physical Intervention: Ability and willingness to learn and apply physical restraint techniques in life-threatening situations (training provided)
• Compliance: Working knowledge of K’STAR policies, licensing standards, and confidentiality requirements
• Reliability: Excellent attendance, punctuality, and professional appearance

PHYSICAL DEMANDS

The physical demands described are representative of those that must be met to successfully perform the essential functions of this position. Reasonable accommodations may be made for individuals with disabilities.

• Frequently required to walk, stand, sit, climb stairs, and reach with hands and arms
• Regular use of hands to operate office equipment, computers, and telephones
• Occasionally required to stoop, kneel, or crouch
• Must be able to lift and carry 35-50 pounds
• Must be in reasonably good health to perform job duties
• Must be able to learn and apply physical restraint techniques as trained

WORK ENVIRONMENT

The work environment characteristics described are representative of those encountered while performing the essential functions of this job.

• Fast-paced, high-interaction environment with frequent interruptions
• Moderate noise level
• Smoke-free workplace
• Regular exposure to telephone and computer systems
• Occasional travel required for outreach programs, meetings, and training
• Flexible schedule required, including evenings, weekends, and on-call availability

COMPENSATION

This is a salaried, exempt position requiring 40 or more hours per week with a flexible schedule to meet operational needs.

Salary Range: [To be determined based on experience and qualifications]