What are the responsibilities and job description for the Business Operations Associate position at K Pack?
Location: Houston, TX
Job Type: Full-Time, In-Person
Starting Pay: $18.00 per hour
About Us
K Pack Co. is a leading plastic wholesaler and fabrication company headquartered in Los Angeles, California. We are seeking a reliable, organized, and customer-focused Business Operations Associate to support our Houston warehouse operations. This position plays a critical role in customer service, order fulfillment, logistics coordination, and inventory management.
Key ResponsibilitiesCustomer Service & Communication
- Respond professionally to customer emails and inquiries in a timely manner.
- Address customer questions, concerns, and service requests while maintaining a high level of customer satisfaction.
- Build and maintain positive relationships with customers and business partners.
Order Processing
- Process daily customer orders accurately and efficiently.
- Verify order details and ensure timely entry into company systems.
- Coordinate with internal teams to ensure smooth order fulfillment.
Logistics & Transportation Coordination
- Communicate with transportation and shipping companies regarding deliveries and pickups.
- Track shipments and follow up on delivery schedules.
- Resolve transportation or delivery issues promptly to ensure customer satisfaction.
Documentation & Shipping Administration
- Prepare and manage shipping documentation, container paperwork, customs duties, and related records.
- Coordinate container arrivals, unloading, and movement to and from the warehouse.
- Maintain accurate records and compliance with shipping requirements.
Warehouse & Inventory Management
- Monitor inventory levels and maintain accurate stock records.
- Conduct inventory checks and assist with stock replenishment planning.
- Support warehouse organization and operational efficiency.
Facility Responsibilities
- Serve as a warehouse keyholder and assist with opening and securing the facility as needed.
- Help maintain a safe, clean, and organized work environment.
Qualifications
- Strong organizational and multitasking skills.
- Excellent written and verbal communication abilities.
- Proficiency with Microsoft Office, email, and basic computer systems.
- Ability to work independently and take ownership of responsibilities.
- Previous experience in customer service, warehouse operations, logistics, or wholesale distribution is preferred but not required.
- Bilingual (English/Spanish/Vietnamese) is a plus.
Compensation & Benefits
- Starting pay: $18.00 per hour
- Full-time, in-person position
- 90-day probationary period
- Performance review conducted after probation period, with opportunity for wage adjustment based on performance and contribution
- Career growth opportunities within a growing company
- We are an E-Verify employer and accept student visas (OPT/STEM OPT) as well as sponsoring green cards and H1B if needed.
How to Apply
- Apply on really or please send resume to sam@kpackco.com, csr@kpackco.com
If you are dependable, detail-oriented, and enjoy working in a fast-paced environment, we encourage you to apply and become part of the K Pack Co. team.
Pay: From $18.00 per hour
Work Location: In person
Salary : $18