What are the responsibilities and job description for the Body Shop Manager (Truck) position at K. Neal Truck and Bus Center?
Company Description
K. Neal Truck and Bus Center is a family-owned and operated full-service commercial truck and bus dealership, representing renowned brands like International, Hino, Mitsubishi Fuso, and IC Bus. With multiple locations across the Washington metropolitan and Virginia. the dealership offers a comprehensive range of services including new and pre-owned sales, all-makes parts, and exceptional service and maintenance. K.Neal is committed to delivering outstanding customer service, ensuring that associates have everything needed to maximize their full potential and building lasting relationships with its clients and community.
Role Description
This is a full-time, on-site role for a Body Shop Manager (Truck) located in Lynchburg, VA. The Body Shop Manager will oversee the daily operations of the truck body shop, ensuring high standards of service and efficiency. Responsibilities include leading the team, coordinating repairs and maintenance, ensuring customer satisfaction, monitoring inventory, and adhering to quality and safety standards. The role also involves collaborating with the aftersales and service teams to optimize processes and improve overall performance.
Qualifications
- Proven expertise in Body Shops and Workshops, with hands-on experience in managing operations effectively
- Strong focus on Customer Satisfaction, with a track record of delivering high-quality service to clientele
- Proficiency in Aftersales processes and procedures, ensuring efficient follow-up and service delivery
- Clear and professional Communication skills to interact effectively with team members, clients, and stakeholders
- Experience in managing teams and ensuring adherence to safety and quality standards
- Strong organizational and problem-solving skills
- Strong leadership and team development skills
- Financial and operational management experience
- Knowledge of estimating systems
- Understanding of safety and regulatory requirements
- Excellent communication and problem-solving skills
- Valid driver’s license
- Familiarity with the commercial truck and bus industry is a significant advantage
- High school diploma or equivalent; Advanced certifications or relevant managerial experience preferred