Retail Operations Associate

Retail Operations Associate 800-SF - San Francisco, California ABOUT US K&L Wine Merchants is widely recognized as one of the leading independent wine retailers in the United States. We offer a world-class selection of wine, spirits, and beer at four retail locations and through our website. We are a growth-minded company made up of a tight-knit team dedicated to providing excellent, knowledgeable service to our loyal customers. If you are seeking an exciting career and an ‘all-access pass’ to the business and culture of wine and spirits, K&L Wine Merchants is the perfect match! WHAT WE'RE LOOKING FOR We are seeking a Retail Operations Associate who is a proven team player with a can-do attitude. This is a physically active role, where you will be responsible for fulfilling web orders, receiving inventory, maintaining organization of our warehouse, and supporting our local delivery and in-store pickup programs. If you are positive, hardworking, and looking for an opportunity to join a great company we want to hear from you! BENEFITS Medical/Dental/Vision insurance - K&L pays 100% of individual premium 401k plan, with company contribution 3 weeks of paid time off per year – time off accrual increases at 5 years of service 8 paid holidays Generous product discount Opportunities to advance in the wine and spirits industry PRINCIPAL RESPONSIBILITIES Check-in and stow product deliveries and transfers Consolidate, organize, and maintain paid customer orders in the Will-Call area Fulfill web orders and transfers from in-stock inventory Process credit cards for completed orders Maintain, update, and follow up on problem orders (missing items, credit card declines, etc.) Operate as a back-up driver for the local delivery program, must have a clean DMV record Provide high-level customer experience for all in-store and curbside pickup orders Contribute towards warehouse maintenance (sweeping, cardboard breakdown, etc.) Work in conjunction with retail operations manager to ensure a safe and organized facility REQUIREMENTS Positive attitude and willingness to learn Detail oriented and organized Must be able to work at least one weekend day, both days preferred Must have a clean driving record Must be able to lift and carry up to 50 lbs. Must be able to stand and walk up to 8 hours each day Ability to bend stoop, twist, and kneel frequently Ability to load, unload, and operate a hand truck safely Previous experience with Office 365, shipping software, warehouse technology, and handheld devices preferred Join us at K&L Wine Merchants and be a part of a unique journey in the world of wine and spirits, where your expertise and passion will help shape the future of our company and the experiences of our loyal customers. K&L Wine Merchants is an Equal Opportunity Employer. Applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, marital or veteran status, sexual orientation, disability, or any other status protected by law.