Retail General Manager

Salary: $110,000 - $115,000 per yearK&L Wine Merchants is searching for a Retail General Manager to lead day-to-day operations of our San Francisco retail store. This is a highly visible leadership role responsible for all aspects of the store's overall performance. This role is accountable for operational excellence, driving team performance and productivity, exceptional customer service and strict adherence to all K&Ls SOPs, policies and practices. The manager will own their labor budget, operational expenses, inventory accuracy, store merchandising and profitability while translating company priorities into daily execution that fuels sales growth, and an outstanding, premium wine and spirits in-store experience.This role is ideal for a hands-on premium retail leader who takes pride and ownership in their store's excellent customer experience, business performance, building a high-performing team and fostering a thriving team culture. A leader who leads from the floor and brings operational discipline to retail and fulfillment workflows.Job ResponsibilitiesLeadership:Coach, mentor, and develop retail and operations team membersConduct performance assessments and manage corrective action as neededCreate schedules aligned to business volume and operational prioritiesFoster a culture of accountability, professionalism, and teamworkParticipate in hiring, onboarding, and training of new team membersOperations:Lead daily retail, fulfillment, and inventory operationsEnsure excellence across POS, pickup, delivery, transfers, and shipping workflowsOversee receiving, inventory control, and quarterly physical inventoryMaintain a safe, organized, and highly functional retail facilityEnsure compliance with legal, safety, and company standardsMerchandising & Sales:Partner with Buyers to maintain appropriate inventory levels and product flowExecute merchandising standards that support sales and customer engagementTranslate company initiatives into effective in-store execution that drives sales growthFinancial Performance:Manage labor scheduling to align with budget and business needsCertify payroll and oversee cash handling, banking, and reconciliation processesMonitor operational expenses and contribute to store profitabilityCustomer Experience:Serve as escalation point for customer and order issuesPromote a customer-first culture across the teamPartner cross-functionally to ensure timely and accurate order fulfillmentJob RequirementsKnowledge, Skills, & Abilities:Demonstrated excellence in interpersonal, motivational leadership and team development skillsAbility to manage multiple priorities in a high-volume environmentStrong problem-solving andorganizational skillsAbility to prioritize and delegate tasks effectivelyAbility to multi-task, show excellent follow-through and see the big picture Positive and engaging energy, enthusiastic about our products, core values and company philosophyAbility to work in a fast-paced environment with ability to walk and stand for extended periods of timeDesired Background and Experience:Bachelor's degree in business management or related field.5 years of experience in a leadership role in premium Retail/Culinary/Hospitality or related industriesWine and spirits industry experience, a preferred plusExperience working in an omnichannel retail environment overseeing both in-store and online retail workflowsCustomer Service FocusTeam BuildingEmployee RelationsStore Operations (Inventory, Labor Management, Cost Control)Marketing (Pricing, Merchandising)Managing P&L Experience operating warehouse equipment and lifting up to 50 lbsWhy Join K&L Wine MerchantsK&L Wine Merchants is a nationally recognized premium wine and spirits retailer known for a deep selection of fine products, operational excellence, deep product expertise and an exceptional customer experience across retail, auction, private clients, collectors and wine storage services. This role is critical to maintaining that standard at one of our flagship locations.

Salary : $110,000 - $115,000