ServiceNow Solution Architect

K&K Global Talent Solutions Inc. is an international recruiting agency that has been providing technical resources in the Canada and the USA region since 1993.

This position is with one of our clients in USA, who is actively hiring candidates to expand their teams.

Role:- ServiceNow Solution Architect   

Location:- Naperville, IL - Remote  

Fulltime

Job Description

Must Have Technical/Functional Skills

 ITOM : Experience in multiple End-to-End implementation of ITOM including CMDB processes (Event Management, Discovery, Service Mapping, CMDB/CSDM, Cloud Management, Orchestration)

CMDB Management: Experience with CMDB design, architecture and implementations with a fair understanding of ServiceNow CMDB model and extensions.

Hands-on development to include creation, configuration and customization of patterns, Discovery Schedules, probe, sensors and Event rules

ITSM: Experience in implementing ITIL processes (Incident, Problem, Change Management, etc.) in ServiceNow

Integration : Hands-on experience with integrating ServiceNow with other CMDB tools and enterprise monitoring systems

Familiar with scripting technology such as JavaScript, PowerShell, Perl, wmi, ssh, python, Xpath, SNMP•

App Engine : Expertise in Custom module implementations

Working experience on Workflow administration, ServiceNow Reporting, Form/UI configurations, Notifications, data imports, custom scripting

Experience in identifying opportunities for process automation and optimization using advanced ServiceNow features

CTAs/ ServiceNow Certified Candidates Preferred

Roles & Responsibilities

 Requirements Gathering and Process Mapping:

•             Conduct workshops with business and IT stakeholders , gather requirements, translate them into functional features.

•             Understand business needs and map them to ServiceNow capabilities, ensuring 

streamlined ITOM and ITSM processes and systems aligned to industry best practices and standard.

Solution and Architecture Design:

•             Design ServiceNow ITOM and ITSM architecture collaborating with business teams and development teams

•             Define data; models, integrations, workflows, and UI experiences across ITSM and ITOM modules

Implementation:

•             Lead and govern technical implementations across ITOM ( Discovery, Service Mapping, Visibility)  and ITSM (Incident, Problem, Change, Request, CMDB) and CSM (Case Management, Entitlements, Contracts).

•             Ensure delivery aligns with defined architecture and standards.

•             Provide oversight on ServiceNow configuration, customization, and integrations.

•             Work effectively with geographically diverse teams (offshore) to deliver timely responses to clients and client account teams

Reporting & Dashboards

•             Design custom and out-of-the-box performance analytics, reports, and dashboards 

Knowledge & Mentorship:

•             Guide and mentor development teams, BA teams, and platform administrators.

•             Create knowledge artifacts and reusable design templates.

•             Stay updated with new ServiceNow releases and ensure roadmap alignment.

Pre Sales & Solutioning:

•             Support the pre-sales team with solutioning and effort estimation.

•             Provide product demos and support proof of concepts as required

•             Identify opportunities in customer landscape and advise customers on ServiceNow solution adoption roadmap