EUC Administrator

Job Title: EUC Administrator

Location: Blue Bell, PA /Onsite

Position type: Full time/Permanent role

Descriptions:

Must Have Technical/Functional Skills

 Core EUC Support Skills

•              Windows 10/11 troubleshooting

•              Hardware & software issue resolution

•              Active Directory (user management, group policies)

•              Remote support tools (AnyDesk, TeamViewer, SCCM Remote Control)

Remote Access & Connectivity

•              Remote Desktop Protocol (RDP)

•              Citrix / VMware Horizon (VDI environments)

•              VPN troubleshooting (Cisco AnyConnect, Pulse Secure, Fortinet, etc.)

Hardware & Peripherals

•              Printer troubleshooting (network printers, drivers, spooler services)

•              Laptop/Desktop imaging and support

Application & Productivity Tools

•              Microsoft Office 365 troubleshooting

•              Microsoft Teams, OneDrive, SharePoint support

•              Email troubleshooting (Exchange / Outlook issues)

Soft IMAC (Install, Move, Add, Change)

•              Application deployment & remediation

•              Software packaging basics

•              Patch management support

Endpoint Management Tools

•              SCCM (Microsoft Endpoint Configuration Manager) – Basic knowledge

•              Microsoft Intune – Device & application management

•              Group Policy (GPO)

Roles & Responsibilities

•               Provide L2/L3 technical support for end-user computing environments.

•              Troubleshoot remote desktop issues (RDP, VDI, Citrix) and ensure seamless access.

•              Diagnose and resolve printer-related issues (network printers, driver issues, print queues).

•              Support Microsoft Office 365 / Office Suite troubleshooting (Outlook, Teams, Excel, Word, PowerPoint).

•              Perform VPN troubleshooting (connectivity, authentication, latency issues).

•              Handle Application Remediation (Soft IMAC activities): 

o             Software installations, upgrades, patching

o             Application compatibility fixes

o             Packaging and deployment support

•              Manage incident, service request, and problem tickets within SLA timelines.

•              Perform root cause analysis (RCA) for recurring issues.

•              Support device configuration and endpoint management.

•              Collaborate with IT infrastructure teams for escalations and service improvements.

•              Maintain know ledge base and documentation for known issues.

Generic Managerial Skills, If any

•               Strong troubleshooting & analytical skills

•              Customer-centric mindset

•              Ability to manage multiple priorities

•              Excellent communication skills