Azure Production Support Engineer

Role:- Azure Production Support Engineer

Location:- Hamilton, New Jersey (onsite)

Fulltime

Need to work from client office 4 days a week and also need to come to office for F2F Round of interview.

Job Description

Must Have Technical/Functional Skills

· Strong knowledge of Microsoft Azure services

· Azure SQL, Cosmos DB

· Monitoring tools (Azure App Insights.)

· Understanding of DevOps, CI/CD pipelines

· Knowledge of Linux/Windows systems and networking

Roles & Responsibilities

· 5 years of Azure experience 

· Good BFSI domain knowledge 

· Strong knowledge of Microsoft Azure services 

· Azure SQL, Cosmos DB 

· Monitoring tools (Azure App Insights.) 

· Understanding of DevOps, CI/CD pipelines 

· Knowledge of Linux/Windows systems and networking 

Responsibilities: 

· Monitor live Azure applications and infrastructure 24/7 

· Respond to production incidents, outages, and alerts 

· Perform root cause analysis (RCA) and implement fixes 

· Handle incident tickets (ServiceNow/JIRA) and ensure SLA adherence 

· Analyze logs using Azure App Insights 

· Provide on-call support for critical issues 

· Track system health, metrics, and alerts 

· Work with development teams for bug fixes and deployments 

· Participate in release management and change processes 

· Suggest system improvements and automation opportunities 

· Document incidents, solutions, and known issues · Ensure compliance with security and regulatory standards 

· Automate repetitive tasks · Improve reliability and reduce manual interventions 

· Implement proactive monitoring and preventive fixes