Crew Manager

Job Title: Crew Manager

Location: Dallas, TX/Remote

Position Overview

Experienced and visionary Manager to lead our team of delivery professionals specializing in the implementation of mission-critical airline operations products.

Role requires a unique combination of strong team management, expert knowledge in commercial aviation, and proven thought leadership in crew management, flight planning, and operational control systems.

The Manager will be responsible for overseeing the successful delivery of complex, global implementation projects, ensuring they meet client expectations for scope, timeline, and quality while driving significant operational value for our airline customers.

Key Responsibilities

• Mentor and manage a diverse team of technical and business consultants (Delivery Experts), fostering a culture of high performance, continuous learning, and accountability.
• Conduct regular project reviews, providing corrective action and strategic guidance to team members to ensure on-time, on-budget, and high-quality solution deployment.
• Define and standardize best practices, methodologies, and tools for product implementation, ensuring consistency and scalability across all client engagements.
• Work closely with client stakeholders to manage expectations, articulate value, and negotiate project scope changes.
• Manage / track / support budget forecasting, monitoring utilization, and ensuring targets are met.
• Proactively identify and manage risks across the delivery portfolio, developing mitigation strategies for technical and operational challenges.

Required Qualifications

• Experience: 8 years of experience in Professional Services, Consulting, or Product Delivery, with at least 3 years in a management role overseeing delivery teams.
• Industry Focus: Deep, practical understanding of airline operations, specifically in one or more of the following areas:
• Crew Management (Pairing, Rostering, Tracking, Crew Pay…).
• Flight Planning (Fuel optimization, Flight Dispatch…).
• Project Management: Proven ability to manage large-scale, complex enterprise software implementations (ideally $1M in revenue) project management methodologies (ex. PMP).
• Leadership: Exceptional leadership, communication, and interpersonal skills, with the ability to inspire and manage highly technical and geographically dispersed teams.

Preferred Qualifications

• Advanced degree in a related technical or business field.
• Prior hands-on experience implementing enterprise software from vendors like CAE, Sabre, Jeppessen, or comparable proprietary systems.
• Experience in change management and organizational transformation within large airline organizations.