What are the responsibilities and job description for the Director of Homeowner Service position at K. Hovnanian Companies, LLC?
K. Hovnanian is celebrating over 65 years of quality and leadership in the home building and community development industry. Do you want to play a large role in those every day decisions that help build dream homes? It’s the homes where people will raise their child, form their most important memories, plot the course for their future, spend quality time with their grandchildren or enjoy quiet times reflecting on a life full of accomplishments. Over 300,000 families have put their dreams in our hands, and you can as well.
The Director of Homeowner Service will be responsible for managing the efforts of the homeowner service team members. Review the Quality Standards Inspections (QSI) process to ensure that home is ready to be presented to the new homeowner and is free of defects. Submit issues that need to be addressed back to Community Builders and Area Presidents. Procure and manage professional service agreements and contracts related to construction services and building materials for homeowner service and warranty repairs.
A bachelor's degree and 1-2 years of related experience and/or training is required; or equivalent combination of education and/or experience. Successful candidate must maintain a valid driver's license.
Candidate must proactively face challenges while being committed to providing customers with excellent services and products. The capacity for directing others while under pressure and maintaining a high level of ethics and integrity in all dealings is a must. Strategic planning abilities, handling multiple tasks with simultaneous deadlines and demonstrating good judgment and decision-making skills are necessities for this position. The candidate must have a proven track record of success in building effective teams and interpersonal relationships while steadfastly pushing self and others for results.
K. Hovnanian Companies, LLC, a subsidiary of Hovnanian Enterprises, Inc., a well-respected publicly traded company, is committed to providing an environment and programs that help our associates flourish. You can look forward to professional support, an annual salary of $125,000 - $150,000 with eligibility for bonuses and extensive benefits—including time off for holidays, 3 weeks paid vacation, 6 sick days and 3 personal days, medical/dental/vision coverage, discounts on mortgages and home appliances, and a 401(k) plan with a company match. To learn more about us, visit www.khov.com/careers.
Search Firms Please Read Carefully:
K. Hovnanian Companies, LLC is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any associate at K. Hovnanian via email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of K. Hovnanian. No fee will be paid in the event the candidate is hired by K. Hovnanian as a result of the referral or through other means.
Salary : $125,000 - $150,000