What are the responsibilities and job description for the Community Admin Assistant, Terra West Management Services (Northwest location) position at K.G.D.O. Holding Company, LLC?
Description
Essential Functions:
- Receive and respond to all homeowner calls within 24 hours.
- Receive and respond to all homeowner correspondence within 3 days.
- Obtain bids with specifications by deadline supplied by the Community Manager.
- Type and proof all correspondence, newsletters, etc., as requested.
- Type and log violation letter within 7 days of receipt. Log all homeowner violation responses within 2 days of receipt. Levy fines using charge sheet on all ongoing violations within 7 days.
- Receive and log architectural requests and process within 2 days of receipt.
- Complete an Association Closeout Inventory list for turnovers.
- Reserve space for meetings. Attend meetings as requested by Community Manager.
- Assist Community Manager with all preparation and distribution of regular and annual Board of Director’s meetings.
- Pull account histories, homeowner files, etc. as requested.
- Maintain association files.
- Complete the action list provided by the Community Manager by the deadline.
- Serve as backup for the front desk.
- Additional duties may be assigned.
Core Competencies:
To perform the job successfully, an individual should demonstrate the following competencies to perform the essential duties and responsibilities of this position:
- Organizing and prioritizing
- Attention to detail and accuracy
- Maintain confidentiality and exercise good judgment
- Problem-solving skills
- Excellent communications skills, both written and verbal
Requirements
Minimum Qualifications:
- Minimum 6 months of customer service and/or office experience
- Computer proficiency in Word, Excel and Outlook – typing speed 60 wpm
Preferred Qualifications:
- Vantaca
ADA Requirements:
- See and read small print, both on paper and on a computer screen, quickly and accurately.
- Sit for extended periods of time while working at a computer.
- Hear and speak clearly on the telephone and in person.
Work Posture Requirements:
- Sitting: Constantly
- Standing: Frequently
- Walking: Frequently
- Driving: N/A
- Bending (from waist): Frequently
- Crouching (squat): Rarely
- Kneeling: Occasionally
- Crawling: N/A
- Climbing (stairs): N/A
- Climbing (ladder): N/A
- Twisting: N/A
- Reaching: Rarely
- Wrist Motion: Occasionally
Carrying Requirements:
- Items Carried: Files/Board books
- Distance: 50 steps
- Times Per Day: 5
- Maximum Weight: 5 pounds
Moving/Lifting Requirements:
- Items Moved/Lifted: Paper files
- Times Per Day: 5
- Maximum Weight: 3 pounds
Moving/Lifting Levels/Heights:
- Floor: Occasionally
- Knee: Rarely
- Waist: Occasionally
- Chest: Occasionally
- Overhead: Occasionally
Push/Pull Requirements:
- Item Name: Furniture Frequency: Frequently
Environmental Conditions:
- Inside/Outside: No
- Hot/Cold Temperatures: No
- Wet: No
- Noise: No
- Power Equipment: No
- Traffic Hazards: No
- Chemical Hazards: No
- Heights: No
- Dust: No
- Close Quarters: No
- Fumes/Odors: No
EEO/Drug Free Workplace