What are the responsibilities and job description for the Ordering & Receiving Specialist position at K&B Bridals?
Ordering & Receiving Specialist – Bridal Boutique - K&B Bridals Hagerstown
Are you the person who notices when one small detail doesn’t match?
Do you enjoy creating order, working through a checklist and knowing everything has been handled correctly? Are you someone who follows a problem all the way through instead of assuming someone else will take care of it?
You may be exactly who we’re looking for.
At K&B Bridals, our responsibility to a bride doesn’t end when she says yes to her dress. After the sale, someone must make sure her order is correct, her gown arrives on time, every item is carefully inspected and any concerns are resolved quickly.
Our Ordering & Receiving Specialist protects that part of the bride’s experience.
This is a behind-the-scenes role with a direct impact on our brides. You’ll work closely with our Boutique Leader to manage order confirmations, arrival dates, incoming merchandise, quality control and inventory. You’ll also communicate with designers and brides when needed, helping each bride feel confident that someone is paying attention to her order.
What You’ll DoProtect Every Bride’s Order
- Compare the original customer order form, BridalLive order and designer confirmation to ensure every detail matches.
- Verify style, size, color, customizations and anticipated arrival dates.
- Review designer confirmations within 24 hours of receipt.
- Monitor open orders, shipping dates and potential delays.
- Catch discrepancies early and communicate them before they become emergencies.
Receive and Inspect Merchandise
- Receive and process incoming bride and stock merchandise.
- Inspect every item for accuracy, quality, damage and manufacturing concerns.
- Check merchandise into BridalLive and store customer gowns properly.
- Document any issue and contact the appropriate designer or vendor promptly.
- Track replacements, repairs and other solutions through completion.
Own the Follow-Through
- Communicate professionally and compassionately with brides when an order update or concern requires direct contact.
- Keep the Boutique Leader informed and involve her when additional support or decision-making is needed.
- Continue following an issue until it is fully resolved—not simply reported or passed along.
- Help prevent surprises by identifying warning signs before the bride is affected whenever reasonably possible.
Keep Inventory Moving
- Enter, price and tag new merchandise accurately.
- Help steam and prepare new gowns so they reach the sales floor within three days and before the weekend whenever possible.
- Support quarterly inventory reviews.
- Identify gowns whose performance is declining so they can move into our Ready to Wed collection while they still have selling potential.
- Flag strong-performing gowns and possible size gaps for the Boutique Leader.
Maintain an Organized Boutique
- Keep receiving, storage and backroom areas clean, functional and free from unnecessary clutter.
- Make sure merchandise, paperwork and supplies have designated homes and are easy to locate.
- Process incoming boxes completely and clear receiving clutter before the weekend.
- Monitor boutique supplies and reorder approved items within the established list and budget.
- Assist with pickups, loaner gowns, swatches, returns, replacements, gown steaming and other operational needs.
You May Be a Great Fit If You
- Naturally notice when something doesn’t look right.
- Are highly organized and enjoy creating order.
- Follow through without needing repeated reminders.
- Can manage several moving pieces without losing track of deadlines.
- Take ownership when a problem needs to be solved.
- Communicate warmly and professionally with customers and vendors.
- Know when to work independently and when to ask for support.
- Learn new systems and technology quickly.
- Are comfortable using email, Google tools, point-of-sale systems and online vendor portals.
- Enjoy completing a process and knowing every detail has been handled.
- Are dependable, approachable and committed to supporting your team.
Previous bridal experience is not required. Strong organization, attention to detail, professionalism and follow-through matter most. We will teach you our bridal products, systems and processes.
Schedule and Growth Opportunity
This is a part-time position averaging approximately 15–25 hours per week, primarily during the week. Scheduling is flexible and based on boutique needs.
For someone interested in additional hours and working directly with brides, there may also be an opportunity to train separately as a Bridal Stylist and add weekend shifts, creating the potential for a more full-time schedule.
Physical Requirements
This is an active retail operations position. The role includes spending portions of the shift standing and moving throughout the boutique, unpacking boxes, handling garment bags, organizing racks, steaming gowns and safely lifting or moving merchandise weighing up to approximately 30 pounds.
About K&B Bridals
K&B Bridals’ mission is to provide a safe, empowering environment where women are seen, served & celebrated.
Our team supports brides throughout their entire journey—from the moment they begin searching for their gown through “I Do.” We believe an exceptional experience comes from genuine care, professional service and attention to the details that matter.
If you take pride in making sure things are correct, organized and completely followed through, we would love to meet you.
When applying, please tell us why a detail-focused, behind-the-scenes role like this appeals to you.
Pay: $16.00 - $20.00 per hour
Expected hours: 15.0 – 25.0 per week
Work Location: In person
Salary : $16 - $20