What are the responsibilities and job description for the Operations Tech II - Enterprise Ethernet Repair - Lumen--Denver Colorado position at K Anand Corporation?
Duration :12 months
Operations Tech II:
The Role
The Operations Technician II, should have a strong understanding of Transmission (DS1/DS3/SONET), Switching (circuit-switching/SS7), and TCP/IP (routers/higher-layer protocols. Performs tasks associated with the maintenance and installation of company voice network service customers. With a strong understanding of telecommunications, the Operations Technician II will be responsible for troubleshooting, managing and correcting customer service issues. Training more junior Tech level personnel and have a working knowledge of UNIX and Windows operating systems are expected.
The Main Responsibilities
- Technician for customer/company network systems installation and/or maintenance activities.
- Provides accurate and consistent customer communication during established intervals using phone, email, and ticketing notes.
- Troubleshoots, manages and corrects customer service issues that are in an impaired or out of service condition.
- Resolves complex network problems involving power, network hardware and software, lines, modems and terminals.
- Uses software and hardware tools to identify and diagnose network status and problems; conducts complex network monitoring equipment installation and maintenance activities; resolves complex trouble tickets
What We Look For in a Candidate - 2 years of college or technical school in electronics or telecommunications preferred
- Entry level experience and/or knowledge of at least one of the three major technical disciplines: Transmission (DS1/DS3/SONET), Switching (circuit-switching/SS7) and TCP/IP (routers/higher-layer protocols)
- Strong analytical skills
- Strong verbal and written communication skills
- Ability to effectively prioritize workload
- Resourceful, innovative, and creative
- Work in a face-paced and ever-changing 24x7 environment, work rotating shifts, weekends, and holidays
- Ability to work extra hours, including weekends or holidays to support the operations staf
Shift Timings: Sunday Thursday 6am-2pm MDT/MST, Tuesday Saturday 6am 2 pm MDT/MST, or Sunday- Monday; Friday Saturday 6am 4pm MDT/MST
Work location:
Hybrid - Denver, Colorado