Operations Manager

Department: Administration

Reports To: Regional Vice President

Pay Grade: N/A

Supervises: Fixed Operations

FLSA Classifications: Salary Exempt

Approved By: VP of Operations

About Us:

At JX, we are more than just a provider in the diesel industry; we are a team united by core values that define our commitment to excellence. Our employees play a crucial role in assisting both internal and external customers with solutions for their needs. From entry-level opportunities to experienced roles, this position is tailored for motivated and career-minded individuals seeking the potential for growth and increased responsibility as they expand their knowledge.

Our values of Honoring Commitments, Creating Positive Experiences, Fostering Lifelong Learning, Exhibiting Pioneering Spirit, and Demonstrating Good Stewardship permeates every aspect of our company. Join us in growing all aspects of our business while embodying these values.

Job Purpose

The Operations Manager (OM), dedicated to a specific region, is responsible for managing and optimizing all aspects of building operations with an emphasis on parts and service operations. Coordinate and enhance departmental performance, foster collaboration, and implement strategic initiatives to achieve organizational goals. Focus on inventory management, service operations, and overall facility efficiency, aiming for high-quality service and optimal resource utilization. Contribute to organizational success through strategic leadership and effective communication to drive operational excellence and customer service.

Essential Duties and Responsibilities:

Honor Commitments:

• Ensure all team members conduct themselves with integrity in alignment with company values.
• Ensure the execution of company initiatives to better serve and support customers.
• Follow through on obligations to co-workers, customers, and vendors. Always.
• Facilitate an environment whereby customer needs are met with urgency, delivering on the JX commitment to service.

Demonstrate Good Stewardship:

• Accountable for the performance & output of fixed operations (parts, service, body shop)
• Work with key team members to deploy specific actions necessary to ensure consistent high quality results and customer satisfaction.
• Make sound business decisions Foster Lifelong Learning:
• Partnering with Human Resources, recruit, develop, and retain world class associates who are capable of providing exceptional service to customers while supporting and executing upon company objectives.
• Assist managers and associates in resolving challenges and seizing opportunities in their respective areas.
• Drive accountability by recognizing critical coaching moments and improvement opportunities.
• Always be looking for ways to improve you and your team's knowledge and skills Create Positive Experiences:
• Appropriately communicate and manage employee, customer, supplier, and vendor relationships.
• Facilitate and embrace a relationship based, family driven, culture whereby associates, customers, and suppliers are able to contribute to their maximum potential.

Exhibit Pioneering Spirit:

• Constantly looking for opportunities to improve operational processes, customer service, and branch profitability
• Generate new ideas to improve the day to day operations within the fixed operations and administrative support functions.
• Generate and share new ideas and concepts across the organization.
• Partner with the Enterprise Sales Manager(s) to achieve mutual goals:
• Advise on critical accounts.
• Develop an understanding of customer needs to improve problem resolutions.
• Contribute to the growth and development of the organization, its associates, customers, suppliers, and communities in ways that may not be outlined above.

Other Duties as Assigned:

• Adapt to the evolving needs of the organization and undertake additional responsibilities as required, reflecting our commitment to flexibility and responsiveness in meeting business objectives.

The above list reflects the general details necessary to describe the principle and essential functions of the position and shall not be construed as the only duties that may be assigned for the position.

An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Minimum Qualifications:

• Bachelor's degree or an equivalent combination of education & experience.
• A minimum of five years of operations or sales experience in a retail setting.
• Supervisory skills include coaching, training, and motivating subordinates to reach established department goals.
• Ability to manage and prioritize multiple projects that impact all areas of the business.
• Verifiable analytical skills and experience in making sound business decisions.
• Strong communication and interpersonal skills to deal with customers, employees, and vendors.
• Intermediate computer experience, including collaborative software applications

Physical and Mental Demands:

The mental and physical requirements described here are representative of those that must be met by an individual to successfully perform the essential functions of this position.

• While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk; or hear. The employee is frequently required to use a phone, personal computer, copier, and printer/scanners. The employee is occasionally required to stand, walk, stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, employees and the general public.
• Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of geometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Working Environment:

The work environment characteristics described here are representative of those an individual encounters while performing the essential functions of this position.

• Normal office conditions
• The noise level in the work environment is moderate (can be loud when in the shop).

JX Enterprises, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.