IT Support Specialist

About Us:

At JX, we are more than just a provider in the diesel industry; we are a team united by core values that define our commitment to excellence. Our employees play a crucial role in assisting both internal and external customers with solutions for their needs. From entry-level opportunities to experienced roles, this position is tailored for motivated and career-minded individuals seeking the potential for growth and increased responsibility as they expand their knowledge.

Our values of Honoring Commitments, Creating Positive Experiences, Fostering Lifelong Learning, Exhibiting Pioneering Spirit, and Demonstrating Good Stewardship permeates every aspect of our company. Join us in growing all aspects of our business while embodying these values.

Shift: Monday - Friday 8:00am - 5:00pm

Job Purpose:

Under the direction of the IT Operations Manager, the IT Support Specialist will work as a member of the IT team to perform analytical, technical, and administrative tasks in the planning, support, and installation of new and existing network equipment, computers, laptops, printers, and other IT-related equipment for the entire organization.

Essential Duties and Responsibilities:

• Answer, evaluate, and prioritize incoming telephone, voicemail, email, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies.
• Consult and collect information to guide the user through diagnostic procedures, determining the source of errors, and providing a resolution.
• Handles problem recognition, research, isolation, resolution, and follow-up for routine user problems.
• Logs and tracks calls using the ticket tracking tool.
• Works to create and update knowledge base articles as needed.
• Makes recommendations to reduce helpline incident rate.
• Calls software and hardware vendors to request service regarding defective products.
• Set up and install computers, software, and peripheral equipment.
• All other duties as assigned.

The above list reflects the general details necessary to describe the principle and essential functions of the position. It shall not be construed as the only duties that may be assigned for the position.

An individual in this position must be able to perform the essential duties and responsibilities listed above successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Minimum Qualifications:

• Computer-related Associate's degree from or current enrollment in a two-year college or university
• 1-2 years related experience and/or training preferred but not required.
• Knowledge of standard IT software, hardware, and network concepts as listed:
• Standard office productivity applications (Google Workspace and Office 365)
• Windows Operating Systems (Win 10, Win 11, Windows Server 2019/2015/2008, VMWare)
• Computer hardware and functionality
• Basic understanding of networks, components, and connectivity
• IT Cyber Security understanding and awareness.
• Requires excellent interpersonal skills as well as patience and a customer-friendly attitude
• Ability to balance responsibilities despite frequent interruptions.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
• Capable of working well in group problem-solving situations, as well as individually
• Strong attention to detail

Employee Benefits:

Insurance:

• Medical - PPO and HDHP options
• Flexible Spending Account (FSA)
• Health Savings Account (HSA) with company match
• Dental Insurance
• Vision Insurance
• Accident & Critical Illness Insurance
• Group Term Life Insurance (company paid)
• Short and Long-Term Disability (company paid)

Paid Time Off:

• Paid Time Off (PTO)
• Paid Holidays
• Volunteer Time-Off
• Paid Maternity/Paternity Leave
• Bereavement/Funeral

Compensation:

• 401(k) Retirement Plan with company match
• Incentive Programs
• Shift Differential Program
• Tool Rewards Program
• Safety shoe and glasses program

Other:

• Employee Assistance Program (EAP)
• Wellness incentives
• Company paid and provided uniforms
• Training: In-House, Instructor-Led, and Online

JX Enterprises, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.