Medical Assistant Back Office

Under the direct supervision of the Clinic Administrator and Supervisor, the Back Office- Medical Assistant is responsible for providing efficient and compassionate patient care within our medical facility. Working closely with healthcare professionals, this position will assist with clinical tasks, patient intake, and maintaining accurate medical records. The Back Office-Medical Assistant supports the provision of direct patient care within the regulatory scope of practice. The ideal candidate will possess strong organizational skills, attention to detail, and a passion for delivering high-quality healthcare services.

Principal Responsibilities: 

1. Performs routine (noninvasive) patient care functions as prescribed by licensed healthcare personnel following established clinic policies and procedures within the defined scope of education, training, and responsibilities.
2. Assists healthcare providers with patient examinations, procedures, and treatments.
3. Prepares examination rooms by ensuring cleanliness and stocking necessary supplies.
4. Escorts patients to examination rooms and obtains vital signs, medical history, and chief complaints.
5. Assists with patient education and provides information regarding medications, treatments, and follow-up care.
6. Ensures compliance with infection control protocols and maintains a safe and clean environment.
7. Collects and records patient data, including height, weight, BMI, temperature, pulse, respiration rate, blood pressure, pulse oximeter, and peak flow measurement, according to established policies and procedures.
8. Performs lab tests, including finger sticks, after appropriate training and verification of competency.
9. Applies principles of aseptic technique and infection control per policy and procedures.
10. Documents patient information, medical history, and treatment plans accurately in electronic health records (EHR) systems.
11. Participates in assigned staff and other meetings, including quality improvement, case conferences, and in-service meetings.
12. Participate in JWCH’s customer service training called AIDET on an annual basis.
    • Demonstrate an understanding of AIDET (Acknowledge, Introduce, Duration, Explanation, and Thank You) to apply in patient encounters or team discussions.
    • Utilize the AIDET communication framework to communicate with patients and team members in a manner that reduces patient anxiety, increases patient compliance, and improves clinical outcomes
13. Performs other duties and tasks as may be required or assigned.

Requirements: 

1. High School Diploma or GED
2. Graduation from an accredited Medical Assistant school with a current MA certificate
3. Verification of appropriate hours in approved Medical Assistant course to perform venipuncture
4. Current BLS certificate from the American Heart Association 
5. Two years’ experience in an ambulatory clinic preferred
6. Strong communication and interpersonal skills with the ability to interact effectively with patients and healthcare professionals.
7. Ability to multitask, prioritize responsibilities, and work efficiently in a fast-paced environment.
8. Bilingual (English/Spanish) preferred
9. Ability to travel from clinic to another
10. Have a valid CA Driver’s License

*All JWCH, Wesley Health Centers workforce members are recommended to be fully vaccinated and boosted against COVID-19.

Employee Benefits:

At JWCH Institute, Inc., we believe in taking care of those who take care of others. If you work 30 hours per week, you’ll enjoy competitive pay and a robust benefits package that includes:

• Medical, Dental, Vision
• Monthly employer-sponsored allowance for assistance with health premiums.
• Funded Health Savings Account (up to deductible) to assist with carrier-approved medical expenses.
• Paid time off (vacation, sick leave) and 13 paid holidays.
• 401(k) Safe Harbor Profit Sharing plan.
• Mileage reimbursement.
• Short- and long-term disability plans (LTD/STD).
• Life insurance policy & AD&D, and more!

Become part of a team where your work matters. Apply today and help us change lives, one patient at a time.

JWCH Institute, Inc Wesley Health Centers is an Equal Opportunity and Fair Chance Employer.