Bell Valet - Reserve

Position Title: Bell/Valet

Reports To: Valet Guest Service Supervisor

Department: Room Operations - 010030

Shift: Varies

Role: The Bell/Valet provides each guest with exceptional arrival/departure experience by servicing vehicle and luggage demands as needed. Ensures timely check-in/out and proper handling of luggage/guest vehicles/room deliveries.   Perform job responsibilities satisfactorily and to according to department standards. Adheres to all Company, Safety and Department policies and procedures.  Fosters teamwork and provides excellent guest service, anticipates guest needs to exceed guest expectations.  Builds brand loyalty by living the JW Marriott Core Values.

Qualifications:

• Education: High School diploma or GED


• Experience: Minimum one (1) year previous experience in guest services


• Skills: 
  
  
  
  • Ability to drive automatic and manual vehicles
  
  
  • Ability to greet guests warmly, handle inquiries, and provide a positive first impression.
  
  
  • Clear and polite verbal communication for interacting with guests and team members.
  
  
  • Quick thinking to resolve guest concerns or logistical issues.
  
  
  • Efficiently handling multiple tasks like luggage assistance and vehicle parking during peak times.
  
  
  • Ability to lift and carry luggage, stand for long periods, and work in varying weather conditions.
  
  

Required Work Cards needed:

• Valid Nevada driver’s license

• TAM card

Key Responsibilities: Responsibilities include, but are not limited, to the following:

• Ensuring guest belongings are handled carefully and vehicles are parked securely.


• Trustworthiness when handling guests’ property.


• Maintaining a professional and neat appearance.


• Greet and thank each guest during the arrival and departure experience.


• Assist, retrieve, store guest luggage. 


• Perform room deliveries.


• Open car/lobby doors for all guests.


• Maintains traffic control, ensuring fire lanes are kept clear at all times.  


• Secure taxis and other transportation for guests.


• Maintain proper control of all guest keys.


• Each associate is expected to carry out, within their capabilities, all reasonable requests by management.

The above statements represent a general outline of principal job functions and should not be construed as a complete description of all aspects and requirements required for this job.

Essential Job Functions:

The physical demands described here reflect the essential functions of this position. In compliance with the Americans with Disabilities Act (ADA) and Nevada Revised Statutes (NRS) 613.330, reasonable accommodations will be provided to qualified individuals with disabilities.

Work is performed in a (type of location, i.e., office, kitchen, restaurant, casino, etc.) environment and in other locations throughout the property.  Must be tolerant to varying conditions of noise level, temperature, illumination and air quality.  The noise level in the work environment is usually moderate.  When on the casino floor, the noise level increases too loud. Additionally, smoking is permitted in casino areas consistent with Nevada state regulations, which are followed by the employer.

• Interacts with management, applicants, fellow Associates and/or guests.


• Ability to verbally communicate effectively with guests and coworkers.


• Requires prolonged sitting or standing and mobility throughout the property.  


• Requires bending and reaching. 


• Requires transporting, pushing, pulling, and maneuvering items weighing up to 80 lbs.


• Requires lifting items weighing up to 80 lbs.


• Prolonged periods of standing and/or walking.


• Requires eye/hand coordination.  


• Requires use of standard office equipment. 


• Requires basic math.  


• Requires the ability to distinguish letters, numbers and symbols.   


• Ability to and comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (MSDS) and other instructions. 


• Exposure to cleaning chemicals