What are the responsibilities and job description for the Overnight Room Service Server position at JW Marriott Houston?
The Overnight Room Service Server enhances the guest experience by providing prompt, courteous, and professional in-room dining service. By delivering meals with attention to detail and proper etiquette, this role ensures each guest enjoys a seamless and memorable stay. Hours would be from 10:30pm to 6am.
HOW YOU?LL SHAPE THE EXPERIENCE & FUTURE
- Answer the room service phone within three rings, provide menu information, and take guest orders accurately.
- Relay orders promptly to the kitchen and/or bar for preparation.
- Arrange meals on trays with attention to presentation, sanitation, and timeliness.
- Deliver orders to guest rooms, ensuring professional etiquette and service standards.
- Replenish supplies of clean linens, silverware, glassware, and dishes at the room service station.
- Collect trays from guest rooms and hallways promptly, assisting guests with the removal of items as needed.
- Complete side work assigned by management to support smooth department operations.
- Other duties as assigned.
KEY STRENGTHS FOR SUCCESS
- Strong customer service skills with a focus on hospitality and guest satisfaction.
- Clear and professional communication, both in person and over the phone.
- Ability to multitask and manage orders in a fast-paced environment.
- Attention to detail in food presentation, timeliness, and etiquette.
- Team-oriented mindset with flexibility to support the department as needed.
PROFESSIONAL EXPERIENCE
- Previous experience in guest services, hospitality, or food and beverage service preferred.
ACADEMIC BACKGROUND
- High School Diploma or equivalent required.
Benefits
- Medical, dental, and vision (HSA available)
- Company-paid disability & life insurance
- Employee Assistance Program
- Supplemental benefits
- 401(k) with match
- Employee discounts
- Paid vacation & sick time