What are the responsibilities and job description for the Concierge position at JW Marriott Anaheim?
About Us
HEI Hotels and Resorts is excited to welcome another hotel into the portfolio! The JW Marriott Anaheim is a AAA Four Diamond resort located less than a mile from Disneyland and the Anaheim Convention Center. At HEI, we recognize that our enormous success is solely the result of our greatest asset: Our People. Where people work is a choice. Against that choice, our greatest obligation is to ensure day in and day out that our associates have the compensation and benefits they deserve and industry leading tools, training and support that they need to excel. At HEI, simply said, we honor the privilege of our associates choosing us by investing in and making them more valuable.
Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!
We value U.S. military experience and invite all qualified military candidates to apply.
Overview
Assist with guest needs and requests to ensure positive guest experience.Essential Duties and Responsibilities
Communicate and assist with guests with visit planning including, but not limited to, reservations for dining, entertainment, sports events, recreation, tours, health and beauty, childcare, transportation, cultural activities, shopping, decor packages, amenity delivery, and other services.
Provide directions to hotel facilities or events.
Coordinate special guest activities such as Daily Welcome Drink, family activities, etc.
Notify/assist guests of receipt of mail, messages, and packages.
Maintain current information and materials regarding hotel, services, and attractions.
Comply with attendance rules and be available to work on a regular basis.
Perform any other job duties as assigned.
Qualifications and Skills
One year experience in a public contact position.
Hotel experience preferred.
Must be available to work a flexible schedule including evenings and weekends.
Ability to establish and maintain effective working relationships with guests and associates.
Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.
Compensation
Salary Range: $29.15 - $29.15 Hourly Tipped/Service Charge Eligible? Yes Discretionary Performance Bonus Eligible? NoBenefits
HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!
For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.
HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Applicants with arrest or Conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance and the California Fair Chance Act.Salary : $29