DISPATCHER

Post-Arrival Coordination & Loadout Monitoring
 Assume responsibility for drivers once they check into a parking spot at the store
(handoff from Transportation and Local Business Center teams).
 Check in with drivers every 20 minutes to confirm receipt of loadout dispense.
 If dispense is not received within the first 20 minutes: Notify the Walmart Teams chat and
wait an additional 20 minutes.
 If still not received after 40 minutes: Escalate to the Project Manager and Walmart Teams
chat.
 If dispense remains outstanding after 60 minutes: Escalate to the Project Manager,
Walmart Teams chat, JW/L Senior and Executive teams, and Walmart Senior Operations
team.
 Upon confirmation of loadout dispense within 20 minutes, transition to active route
monitoring.
Route Performance Monitoring & Intervention
 Continuously monitor driver performance using the Nash dashboard (delivery monitoring
technology).
 Verify that drivers maintain a minimum of 7 orders per hour and follow the correct
delivery sequence.
 If performance falls below 7 orders/hour or sequence deviations are detected:
o Investigate root causes (e.g., delays, routing issues, or operational barriers).
o Contact the driver directly for clarification and support.
o Notify the Operations team and Project Manager to ensure accountability and
schedule any necessary retraining (note: Dispatcher does not conduct retraining;
this is handled by the Project Manager and local operations team).
 If performance meets or exceeds standards (≥7 orders/hour and correct sequence):
Continue tracking route progress, including order completion status, any pending returns,
and overall delivery metrics.

 Document as needed in JWL internal trackers.
Route Completion & Close-Out
 Track route status through to completion, monitoring for any un-attempted deliveries,
verified returns, or un-attempted returns.
 Ensure all applicable returns (un-attempted or verified) are brought back to the store
before 23:00 (11:00 PM).
 Update internal JWL trackers.
 If remaining deliveries are un-attempted and will continue the following morning:
o Document the status.
o Update the Walmart Teams chat.
o Record details in the internal daily Walmart tracker.

General Duties
 Maintain clear, professional, and timely communication via Teams chat, phone, and
internal tools.
 Document all interactions, escalations, performance notes, and route outcomes
accurately, as well as participate in tracking key data for review.
 Collaborate closely with drivers, Project Managers, local operations teams, and Walmart
stakeholders to resolve issues and optimize delivery efficiency.
 Adhere to all company safety, compliance, and performance standards.

Position Overview:

Primarily responsible for executing the dispatch process that supports Operations.  Provides exceptional customer service to customers and drivers.

Responsibilities:

• Provides excellent customer service to both internal and external customers.
• Responsible for carrier sourcing and development.
• Regularly and accurately dispatches customer-controlled freight.
• Responsible for verifying carriers are approved and meet all internal/external requirements.
• Optimize routing to be cost effective
• Acts as liaison for solving driver and carrier issues.
• Responsible for maintaining carrier and customer base. 
• Performs other incidental and related duties as required.

High school diploma or equivalent; associate's or bachelor's degree in logistics, supply
chain, business, or related field preferred.
 1–2 years of experience in dispatching, logistics coordination, transportation operations,
or delivery monitoring (experience with retail/e-commerce delivery platforms such as
Walmart Spark or similar is a plus).
 Strong familiarity with internet dashboard/tools for real-time monitoring (experience with
Nash or comparable delivery tracking systems highly desirable).
 Excellent communication skills (verbal and written) for frequent check-ins, escalations,
and cross-team updates.
 Proven ability to multitask in a fast-paced environment, prioritize urgent issues, and make
quick decisions.
 Detail-oriented with strong organizational and documentation skills.
 Proficiency in Microsoft Teams, Excel/Google Sheets, and other collaboration/tracking
tools.
 Ability to work flexible shifts, including nights/weekends as needed for coverage.
 Reliable, proactive, and customer-focused mindset with emphasis on accountability and
performance improvement.

Salary : $17 - $19